Customer Service Behavioral Health
Resume:
ADRELL EDWARDS
504-***-**** **************@*****.*** New Orleans, Louisiana 70130
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
career objective
experience
SPRAVATO COORDINATOR
Intergrated Behavioral Health, New
Orleans, Louisiana
Oct 2022 - Present
Collaborated closely with treatment
team to appropriately coordinate client
care services.
•
Charted patient observations by
following prescribed procedures and
standards.
•
Kept eye on patients prescribed
psychotropic medications to assess
medications' effectiveness and side
effects.
•
Monitored patients' physical and
emotional well-being and reported
unusual behavior or physical ailments to
medical staff.
•
Filled out and maintained client-related
paperwork, including federal- and state-
mandated forms, client diagnostic
records and progress notes.
•
Prepared and maintained all required
treatment records and reports.
•
BENEFITS VERIFICATION SPECIALIST
Integrated Behavioral Health, New Orleans,
Louisiana
Nov 2021 - Oct 2022
BACHELOR OF SCIENCE (B.S.) IN
PSYCHOLOGY
University of New Orleans,
New Orleans, LA
Jan 2002
DIPLOMA IN CLINICAL MEDICAL
ASSISTING
Bryman College,
New Orleans, Louisiana
education
BENEFITS COORDINATOR
Used online benefits checklist process to
determine eligibility to various
entitlement programs.
•
Communicated with others to obtain
and verify eligibility information.
•
Navigated through computer screens to
complete and review documents and
other forms.
•
Documented communications and
contacts with clients to maintain
records.
•
Protected security of medical records to
maintain patient confidentiality.
•
Followed up with patients by providing
reminders for appointments.
•
Scheduled new and return
appointments in electronic systems.
•
Collected current insurance,
demographics and appropriate
paperwork to scan into patient records.
•
CODING AND BILLING SPECIALIST
Excelth, New Orleans, Louisiana
Apr 2021 - Oct 2021
Performed bookkeeping work, including
posting data and keeping other records
concerning costs of goods and services
and shipment of goods.
•
Prepared itemized statements, bills and
invoices and record amounts due for
items purchased and services rendered.
•
Verified accuracy of billing data and
revised any errors.
•
Helped review insurance denials related
to diagnosis issue.
•
Collaborated with assigned providers
and stakeholders to improve provider
coding accuracy.
•
Resolved medical coding edits or billing
item rejects in relation to code
assignment.
•
PAYMENT POSTING SPECIALIST
LCMC, New Orleans, Louisiana
Jul 2018 - Mar 2021
Maintained accurate and complete
billing system and process.
•
Prepared monthly and quarterly internal
and external financial reports.
•
Generated requests for refund checks
for overpayment.
•
Completed audits per identified
timeframes and reported findings.
•
• Reviewed and posted daily payments.
Investigated and researched
circumstances and background of tax
complaints and inquiries.
•
Performed bookkeeping work, including
posting data and keeping other records
concerning costs of goods and services
and shipment of goods.
•
Prepared itemized statements, bills and
invoices and record amounts due for
items purchased and services rendered.
•
skills
• Database Management • Project Coordination
• Work Planning and Prioritization • Staff Training
• Customer Service • Office Management
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