Bryan D. Laskey

*** ****** ******

Springdale, PA 15144

724-***-****

adz3v5@r.postjobfree.com

CompTIA Network + Certified

CompTIA Server + Certified

CompTIA Security + Certified

CompTIA CNIP Certified

ITIL Foundations Certified

Cisco CCENT Certified

Cisco CCNA Certified

Dell Security Certified

Barracuda Product Specialist Certified

Made Deans List multiple times and graduated with Honors.

Analytical thinker, proficient in troubleshooting hardware and software problems. Excellent at following ISO/ITIL protocols

Advanced knowledge of all Windows OS including Windows XP, Vista, 7, 8, 8.1, 10 including all versions such as Home, Pro, and Enterprise

Advanced knowledge of all Windows Server OS including 2008, 2008 R2, 2012, 2012 R2, and 2016

Advanced knowledge of all server roles

Advanced networking knowledge including advanced knowledge of subnetting, IP addressing, DNS, DHCP, setting static addressing and setting up DHCP reservations

Experience with Macintosh operating systems.

Knowledge of virtual environments including Hyper V, Azure, and VMware

Advanced knowledge of Active Directory

Advanced experience with SonicWall routers.

Basic knowledge of multiple languages including Java, Visual Basic, and SQL

Advanced knowledge of Microsoft Office and Office 365 including acting as the administrator of Exchange and SharePoint

Database knowledge includes Access, SQL Server

Excellent communication and customer service skills.

Ability to quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.

CAREER SUMMARY

Years experience in multiple fields, including Information Technology, Network Administration, Management and Engineering. Skills in troubleshooting, analyzing problems such as machine failures and repairs, as well as preventive maintenance. Training, managing, applying excellent attention to detail, working well with supervisors and co-workers.

PROFESSIONAL EXPERIENCE

EdgeCo Holdings, Pittsburgh, PA Jan 2022-Present

Network / Cloud Engineer

Maintained all EdgeCo Servers and patched them to keep them up to date

Maintained all network equipment

Blocked malicious and untrusted IP’s on the Cisco Firewall

Set up MFA for end users using Duo

Set up sftp connections for various clients

Maintained and updated DR plan

Created new VM’s for servers and VDI’s for end users using VMware Horizon

Responded to security incidents and implemented solutions

Worked extensively with Office 365

Utilized Power Shell for various scripting and tasks

Worked with floor plans on newly acquired offices. Worked with electrical vendors for placement of receptacles. Worked with cable vendors for placement of CAT 6 cabling and jacks for all offices

Worked with ISP to set up static WAN IP’s for various locations

Advanticom, Monroeville, PA Dec 2016-Jan 2022

Network Engineer

Support MSA clients via the service desk as well as scheduled onsite visits

Maintained all MSA client Servers, Workstations, as well as their entire network infrastructure.

Maintained all network devices such as routers, switches and firewalls for all clients

Configured and made changes to switches, routers and firewalls for clients including Cisco, Brocade, Aruba, Arista, SonicWALL, Fortinet and Palo Alto

Monitored all client devices using PRTG

Built new infrastructures for various clients. Configured all switches, routers, and firewalls for MDF and all IDF’s.

As an ISO/ITIL certified company we created Incident tickets, Request tickets, monitored Events and created Change Requests for various MSA clients

Created, disabled user accounts at the request of the customer. Set up mail forwarding and permissions such as send as or full access

Set up Server shares, created security groups and added users to the needed groups. Set up permissions on folders

Completed project work for various clients including doing a full mail migration to Office 365

Completed weekly onsite visits to various clients to maintain and correct issues onsite

Deployed patching to servers to keep them up to date and secure

Howard Hanna, Pittsburgh, PA Feb 2016-Dec 2016

Technical Support Analyst

Helpdesk Support as well as Onsite Support for Howard Hanna locations

Responsible for imaging, installing, maintaining and repairing all Howard Hanna workstations.

Took calls and emails involving IT related issues. Created service tickets for these issues and resolved these issues or escalated to the appropriate team for prompt resolution.

Created, altered, and disabled user accounts.

Unlocked user accounts and reset passwords.

Added users to the appropriate groups in AD.

Provided support for agent accounts and devices including laptops, tablets and phones.

Educated agents by explaining the dangers of phishing emails and what to look for to avoid infections and account compromises.

Norman Alan LLC, Greensburg, PA May 2014 –Feb 2016

Technology Specialist

Provided Helpdesk Support as well as Onsite Support for hundreds of clients

Responsible for installing, maintaining and repairing multi-vendor systems which include hardware, software and networking products as well as operating systems.

Installed and optimized hardware/software/networking products and configurations at customer sites.

Ensure customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.

Troubleshoot advanced network issues

Oxford Solutions, Pittsburgh, PA Feb 2013 –May 2014

IT Helpdesk Technician

Performed all Helpdesk/IT related work for the AIU

Took all calls and emails involving IT related issues and wrote service tickets for these issues.

Resolved many issues over the phone or via remote desktop.

Reset user passwords, installed software, installed hardware, updated device drivers, resolved issues with users email.

Set up Exchange accounts on Android phones as well as IPhones and IPads.

Imaged multiple laptops at once using Service Center.

Troubleshot and solved issues with browsers.

Repaired user workstations by replacing/upgrading hardware as well as the installation of Windows or Macintosh Operating Systems.

.

Farmland Foods, Arnold, PA 2011-2013

Operating Engineer

Performed all Electrical/Mechanical/IT related work.

Edited as well as created new program code for PLC’s.

Maintained as well as troubleshot all network connections including but not limited to running Ethernet cable, connecting routers, switches and assigning IP addresses to all devices on the network.

Maintained and repaired when necessary all machinery in the plant whether it was mechanical, electrical or IT related issues.

Chatham University, Pittsburgh, PA 2010-2011

Database Administrator

Maintained student database by entering, updating, deleting and performing overall data manipulation.

Wrote and executed queries and pulled various reports.

Set up multiple triggers for events within the database.

Streamlined the admissions process for the office of admissions.

Siemens Energy, Inc. (formerly Westinghouse), Pittsburgh, PA 2005-2009

Engineering Technician

Worked in all process steps of the manufacture of Solid Oxide Fuel Cells, including extrusion, sintering, plasma spray, electromagnetic plating.

Developed a custom manufacturing process which reduced time, lowered cost and increased yield and productivity.

Designed a cell fixture which resulted in improved plasma spray

Computer repairs as well as modifying code for the plasma spray program.

Vocelli, Springdale, PA 2003-2005

Driver

Was responsible for deliveries and prep work including making dough, cutting vegetables and stocking produce as needed.

The American Outfitters, Inc., Monroeville, PA 2000-2002

Assistant Manager

Was Responsible for all aspects of store operations in the manager’s absence. Ensured customer service and timely resolution of customer issues and/or concerns.

Communicated between store and home office to ensure timely resolution of operational issues.

Assisted with recruitment and training of new employees

Managed loss prevention and shrink control, including preparation for, and execution of periodic inventories, as well as inventory incoming/outgoing control procedures.

Ensured prompt execution of marketing, merchandising and visual merchandising plans.

Performed daily and weekly accounting and reporting procedures, including payroll.

Managed weekly schedules and tasks for 12 to 15 employees.

EDUCATION

Point Park University, Pittsburgh, PA 2011

Bachelors of Science (not complete)

Computer Science

Community College of Allegheny County, Monroeville, Pittsburgh, PA 2010

Associates of Science

Computer Science

Community College of Allegheny County, Monroeville, Pittsburgh, PA 2003

Associates of Science

Music

AWARDS

3 Performance Awards (Siemens) Spot Awards

Who’s Who Among American College Students

Dean’s List (Multiple times)

Honor Society

Graduated with Honors 3.5

REFERENCES

Wendy Branowitzer – 412-***-**** – adz3v5@r.postjobfree.com – Help Desk Manager – Howard Hanna

Bob Graham – 724-***-**** – adz3v5@r.postjobfree.com - Owner – The Norman Alan Company LLC

Mark Stuckey – 412-***-**** – adz3v5@r.postjobfree.com - Interim Technology Liaison - Allegheny Intermediate Unit

Bob Carota – 412-***-**** – adz3v5@r.postjobfree.com – Technology Specialist - Allegheny Intermediate Unit

Sandi Casciato – adz3v5@r.postjobfree.com - Director of Operations – Chatham University

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