Customer Service Delivery Driver
Resume:
Carol Villarreal
Port Lavaca, TX *****
adz3uk@r.postjobfree.com
1. Authorized to work in the US for any employer. . To seek and maintain a full time position that offers professional challenges,utilize interpersonal skills, excellent time management and problem solving skills.
Authorized to work in the US for any employer
Work Experience
Patient Financial Counselor
Memorial Medical Center - Port Lavaca, TX
October 2022 to Present
• Screens uninsured hospital patients and county residents who present themselves, for possible eligibility for financial assistance including County Indigent Health Care Program, Charity and Presumptive Medicaid Eligibility
• Provides financial assistance application for private pays with bills at Memorial Medical Center who are denied medicaid and county indigent, assisting them in completing the application if needed
• Assist with request to provide Prescription Drugs to eligible clients as permitted by drug companies, maintaining files and statistics
• Works with other Memorial Medical Center Staff to screen patients that are in-house at MMC and determine what programs we are able to help them with
• Performs other duties as assigned.
Youth Care Transport Specialist
MVM Inc - Pecos, TX
May 2022 to August 2022
• Transport unaccompanied minors via air or ground to unite them with their sponsors.
• Ensure that an orientation is provided to all children in a language they understand
• Reviews documentation to ensure it contains all information needed for travel. Completes, verifies and provides documentation to all parties involved
• Prepares to work with uncooperative individuals in both controlled and uncontrolled situations
• Prepares meals and snacks for the children for the duration of the transport
• Logs transportation details, such as education, meals offered, eaten and refused
• Provides clean and appropriate clothing based upon weather conditions at destination location
• Reports into Command Center at established check points and advises them on any changes, disruptions or concerns throughout the transportation route. Logs information
• If applicable, maintains a medication log for the UAC to include the type of medication, the number of times the medication is administered throughout the transport and any irregularities from the prescription directs
• May be assigned to overnight, weekends or holiday shifts to support 24/7 operations
• Performs other duties as assigned
Logistics Specialist
MVM Inc - Pecos, TX
October 2021 to May 2022
• Support 24 hour, 7 days a week operation by arranging and overseeing ground passenger transportation to include travel performed via company owned and leased vans and office to airport shuttles
• Manage several daily transportation projects as well as transport passengers and employees between customer sites, field office and local airport
• Manage vehicles transportation, oversee vehicle safety including regular preventative and corrective maintenance, and ensures drivers are authorized by law to operate vehicles
• Work with the Travel Analysts to schedule vehicle departures and arrivals, assign drivers, manage mileage, and fuel consumption and provide overall management of transportation projects Youth Care Transport Specialist
MVM Inc - Pecos, TX
May 2021 to October 2021
• Transport unaccompanied minors via air or ground to unite them with their sponsors.
• Ensure that an orientation is provided to all children in a language they understand
• Reviews documentation to ensure it contains all information needed for travel. Completes, verifies and provides documentation to all parties involved
• Prepares to work with uncooperative individuals in both controlled and uncontrolled situations
• Prepares meals and snacks for the children for the duration of the transport
• Logs transportation details, such as education, meals offered, eaten and refused
• Provides clean and appropriate clothing based upon weather conditions at destination location
• Reports into Command Center at established check points and advises them on any changes, disruptions or concerns throughout the transportation route. Logs information
• If applicable, maintains a medication log for the UAC to include the type of medication, the number of times the medication is administered throughout the transport and any irregularities from the prescription directs
• May be assigned to overnight, weekends or holiday shifts to support 24/7 operations
• Performs other duties as assigned
Youth Care Worker
Loyal Source - Carrizo Springs, TX
April 2021 to May 2021
• Provide care to unaccompanied minors in a residential care environment
• Had children complete daily chores such as making beds, cleaning rooms and assisting their roommates with these task
• Helped Lead Youth Care Worker during her absence logging all calls that children were able to make and all visits that were made by Counselors
• Provide direct supervision of children and maintain line of site at all times, and assist during transition and movement of children from one activity to another.
• Provide oversight during meals, recreation and relaxing time Supervisor
HEALTH AND HUMAN SERVICE COMMISSION - Port Lavaca, TX December 2017 to November 2020
• Supervise 10 staff to ensure they are providing excellent customer service
• Provides administrative and program supervision, insuring programs are in accordance with state, and/or federal laws, rules and regulations
• Recruits, interviews, hires and trains professional and support staff
• Interprets state requirements, standards and criteria for administering human service programs in local, area and statewide situations
• Assesses training needs, develops training packages, schedules and conducts program specific training, collaborating with the other programs for their respective areas of specialization
• Analyzes local systems of program implementation, identifies strenghts or dysfunctions and plans and recommends corrective actions.
• Holds scheduled conferences with staff concerning problems, advises on methods of managing caseload, establishing priorities and reaching appropriate decisions
• Represents the agency at various meetings, conferences, seminars and hearings
• Acts as a liaison between the agency and local public officials, community and citizen organizations, contract staff and other agencies
Texas Works Advisor III
Heath and Human Services - Port Lavaca, TX
February 1981 to November 2020
• Determine eligibility timely and accurately for clients that applied for snap, tanf and medical programs
• Provide assistance to coworkers that needed help to complete assignments for the day
• Assisted supervisor when out to perform all supervisor duties
• Assist in interpreting policy, completing unit reports, resolving and responding to client complaints
• Review case records to determine compliance with policies and procedures to identify trends and for corrective action
• Assists in developing standards or procedures for assigned area
• Interview clients or authorized representatives to gather information to determine eligibility for benefits
• Obtains, verifies, and calculates income and resources to determine client financial eligibility and validate eligibility decisions
Education
High school diploma
Calhoun high school - Port Lavaca, TX
August 1977 to May 1980
Skills
• Microsoft Office (10+ years)
• Supervising Experience (3 years)
• Interviewing (10+ years)
• Leadershi (10+ years)
• Management (3 years)
• Retail management
• Mechanical Knowledge
• Spanish (10+ years)
• English
• Social work
• Case management
• Experience with children
• Customer service
• Administrative experience
• Computer skills
• Childcare (Less than 1 year)
• Microsoft Word
• Recruiting
• Human resources
Languages
• Spanish - Intermediate
Certifications and Licenses
BLS Certification
Assessments
Work style: Professionalism — Proficient
September 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Cleaner fit — Proficient
July 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Work style: Reliability — Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Protecting patient privacy — Proficient
October 2021
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Mechanical knowledge — Proficient
October 2021
Understanding and applying mechanical concepts and processes Full results: Proficient
Delivery driver — Proficient
August 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Security guard skills — Proficient
August 2022
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Administrative assistant/receptionist — Proficient September 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient November 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Medical terminology — Proficient
November 2021
Understanding and using medical terminology
Full results: Proficient
Case management & social work — Proficient
September 2021
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Customer service — Proficient
January 2021
Identifying and resolving common customer issues
Full results: Proficient
Delivery driver — Proficient
February 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate