Customer Service Desktop Support

John D. Halliburton

Eagle Mountain, UT • 801-***-**** • *****************@*****.*** • linkedin.com/in/johndhalliburton WORK HISTORY

OWNER, DerbyDad4Hire.com (January 2008 – Present)

• Created and developed an internet-based company.

• Built and maintained websites, including e-commerce, forums, and WordPress-based websites.

• Developed new products to maintain status as the industry leader.

• Responsible for hand-built machined parts focusing on excellent performance and craftsmanship.

• Responsible for inventory and shipping organization.

• Customer service.

MARKETING, Ute Conference (December 2020 – January 2023)

• Built and maintained Conference website.

• Built and grew a social media presence.

• Developed a successful podcast with over 50 episodes.

• Grew participation numbers by 40%.

• Handled weekly game scheduling for over 400 teams.

• Maintained inventory counts on equipment.

• Customer service.

SECOND LEVEL SUPPORT/NETWORK ADMINISTRATOR, Liberty Data Systems (March 2005 – September 2008)

• Outsourced to 22 businesses.

• Provided 2nd level desktop support for hardware, software, and network issues.

• Maintained network security and individual PC security. NETWORK ADMINISTRATOR, Paintball Central

(September 2001 – March 2005)

• Built and serviced in-store computer network as well as remote store locations.

• Implemented point of sale software and back up and disaster recovery system.

• Store inventory and E-commerce.

DESKTOP SUPPORT, TekSystems (December 2000 – September 2002)

• 2nd level desktop support for hardware, software, and network issues for over 2000 users locally and nationally.

• Ghosted PC’s for new users.

• Documented procedures for software installs and PC configurations.

• Set up and troubleshot network and local printers.

• Supported dial-up and VPN network connections.

• Supported mainframe users.

Western Governors University,

(March 2023 – Present)

• Bachelors of Science,

Information Technology

New Horizons Computer Training,

(August 2000 – June 2001)

• Microsoft Certification

• A+ Certification

Utah Valley University,

(August 1990 – December 1992)

Brigham Young University,

(August 1988 – May 1989)

• Proficiency in basic

implementation of networks.

• Expert in troubleshooting of

PC hardware and software.

• Knowledgeable in Adobe

products and Microsoft

products.

• Exceptional managerial and

delegation skills required to

make a business run smoothly

and efficiently.

• 20+ year sales and customer

service experience.

Ute Conference,

(January 2013 – December 2022)

• Created and managed two

new youth football districts.

• Developed and trained new

leadership for each district.

• Managed equipment

inventories and quality control

to ensure safety for the kids.

• Performed as head coach for

each of the age groups over

the 9-year span.

• Trained new coaches.

EDUCATION

SKILLS/SOFTWARE

VOLUNTEER WORK/LEADERSHIP

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