Alexander H Roman

**** *. ******* *** *** * S

Chicago, Illinois 60626

adz3tw@r.postjobfree.com

773-***-****

Experienced business professional with a solid academic background and a demonstrated commitment to providing high quality customer service; described as a "take charge" person with exceptional communication and human relations skills; proficient in the use of MS Office (Word, Excel, PowerPoint) with basic knowledge of PeopleSoft.

Work Experience:

City Carrier Assistant - United States Postal Service - Park Ridge, IL

March 2018 to July 2019

Delivered and collected mail on foot or by vehicle under varying road and weather conditions in a prescribed area; maintain professional and effective public relations with customers and others, requiring a general familiarity with postal laws, regulations, products and geography of the area.

Public Chauffer - Taxi Town, Inc - Chicago, IL

October 2007 to August 2017

Transportation provided for paying customers to predetermined locations throughout the Chicago land area. In compliance with rules and regulations of the road and of industry standards. Maintained and managed account of monetary transaction.

Customer Service Representative - Metro One Telecommunications Inc - Mount Prospect, IL

October 2005 to January 2008

Answered inbound calls from a queue. Evaluated the needs of the customer; determines most effective method of servicing requests and call priority. Categorizes and codes complaints for data entry; performs data entry functions to record information; maintains numerous record logs. Provides general information to customers for various services or transfers calls to appropriate departments/divisions.

Education

Networking and Communications in Network and Communications Management

DeVry Institute of Technology - Chicago, IL

January 2018 to December 2022

Milwaukee Washington High School - Milwaukee, WI

High School Diploma

June 1990

Skills:

• Network Administration

• LAN

• Active Directory

• Network Protocols

• Microsoft Windows

• Network Monitoring

• Routing Protocols

• OSPF

• WAN

• TCP/IP

• Network Firewalls

• DNS

Additional Information

Professional Skills:

Networking (3 years), Information Technology (3 years), Customer Service (3 years)

CCNA Network Fundamentals - Certificate of Course Completion. February 2014

Recognize the devices and services that are used to support communications across an internetwork. Analyze the operations and features of the network layer protocol and services and explain the fundamental concepts of networking. Build a simple network using hardware and software resources.

CCNA Switching and Wireless Concepts - Certificate of Course Completion. February 2014

Explain basic switching concepts and the operation and configuration of Cisco switches. Identify, prescribe, and resolve common switched network media issues, configuration issues, auto negotiation, and switch hardware failures. Identify and describe the purpose of the components in a small wireless environment.

CCNA Routing Protocol and Concepts - Certificate of Course Completion. February 2014

Describe the purpose, nature and operations of a router and routing tables. Configure routers by using static or dynamic routing in various network platforms. Describe the basic features and concepts of various routing protocol.

CompTIA Network+ (N10-006) CompTIA A+ (220-901 & 902)

January 2018

May 2017

Languages

Spanish: Proficient

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