Customer Service Representative
Resume:
Kiozsa Spann
Headland, AL *****
********@*****.***
Authorized to work in the US for any employer
Work Experience
3rd Party Collector
MRS BPO - Taylor, AL
November 2022 to Present
Customer Service Representative
iQor
October 2021 to November 2022
Answer inbound calls for patients with questions regarding medical bill. Explain EOB to patient and update health insurance. Certified Medical Assistant (CMA)
Southeast Health - Dothan, AL
September 2019 to October 2021
Customer Advocate
TeleTech
October 2017 to September 2019
Assist members with claim review and questions regarding medical insurance. Captioning Assistant
Hamilton Telecommunications - Albany, GA
May 2017 to July 2017
Customer Service Representative
Teleperformance - Albany, GA
September 2016 to May 2017
Education
Associate in Medical Assistant
Albany Technical College - Albany, GA
August 2018 to August 2019
Plant Science
Fort Valley State University - Fort Valley, GA
2013 to 2015
High school diploma or GED
Skills
• Customer Service
• Assisting
• Call Center
• Helping
• Venipuncture (Less than 1 year)
• Electronic Medical Records (Less than 1 year)
• Growing Experience
• Vital Signs
• Experience Administering Injections
• Medical Office Experience
• Medical Scheduling
• Medical Imaging
• Computer Skills
• Patient Care
• Medical terminology
• Medical receptionist
• Phone etiquette
• Microsoft Office
• Medical billing
• Sales
• Software troubleshooting
• Accounts receivable
• Windows
• ICD-10
• PCI
Certifications and Licenses
CPR
February 2019 to February 2020
CMA (AAMA)
July 2019 to July 2024
Contact this candidate