Customer Service Representative
Resume:
professional summary
experience
Austin, TX *****
W: *************@*****.***
Calm demeanor
Self-starter
Self motivation
Multitasking
Team leadership
Ability to multitask
Customer service
Documentation
Strong communication
Positive attitude
Problem solving
Appointment scheduling
Positive and professional
Team work
Internet research
Written communication
Hospitality and accommodation
Problem resolution
Call handling
Customer communication
Problem-solving
Supply management
File maintenance
Supply restocking
Event preparation
Cash register operation
Drawer balancing
Order verification
Loyalty program promotion
Returns processing
Restocking
Online orders preparation
Order packaging
Facility safety
Food distribution
Lesson planning
Cleaning and sanitization
skills
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jennifer
adams
j a
Dedicated to a life guided by honor and integrity, I bring a steadfast commitment to excellence in every facet of my journey. With a rich background in customer service, I have consistently demonstrated a unique ability to excel in aiding others with kindness and compassion. My unshakable honesty and trustworthiness are the cornerstones of my work, accompanied by an unwavering loyalty that extends beyond boundaries. Through a blend of genuine care and meticulous organization, I have cultivated a track record of going above and beyond to ensure both clients and colleagues are treated with dignity and respect. Driven by a deep-seated work ethic, I am eager to contribute my exceptional qualities to a team that shares my passion for integrity and outstanding service. AxilHire Round Rock, TX
July 2023 - Current
Package Delivery Driver
• Protected customer packages from damage with safe handling and proper load balancing. Avoided delivery errors by closely following scanning, tracking, and documentation procedures.
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• Boosted customer service by helping with delivery, payment, and stock questions. Used device for GPS navigation, scanning packages and conducting administrative requirements.
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• Secured packages inside vehicle to prevent breakage or damage. Obeyed traffic laws and carefully drove according to weather or conditions to maximize safety.
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• Delivered customer orders to meet scheduled delivery times and keep productivity.
• Transported boxes of perishable or fragile items with care to avoid damage.
• Reduced injury risk by following safe lifting techniques.
• Answered customer questions and helped resolve problems with deliveries.
• Prevented load shifting by balancing weight and securing boxes against movement.
• Loaded or unloaded items following paperwork or customer specifications.
• Avoided safety issues with frequent vehicle inspections and preventive maintenance.
• Obeyed local traffic laws and DOT requirements.
• Minimized delivery errors by checking contents against shipping papers.
• Organized routes using GPS navigation software and map reading skills.
• Developed and maintained positive customer relationships along delivery route. Completed merchandise pick-ups at customer locations, verifying loads, checking paperwork and securing items against damage.
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Lowes Home Improvement Austin, TX
March 2023 - July 2023
Cashier/Customer Service Representative
• Delivered fast and friendly service to handle questions and service complaints. Fundraising
Church curriculum
Volunteer service
Community outreach
Mission work
Worship planning
Social perceptiveness
Classroom instruction
Team collaboration
Safe driving
Vehicle loading
Route planning
Map reading
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• Followed up with customers to offer additional support and check resolution satisfaction.
• Enhanced customer satisfaction with fast, knowledgeable service.
• Managed customer calls efficiently in fast-paced call center environment.
• Built trusting relationship with customers to better understand needs.
• Informed customers of promotions and special offers to increase sales.
• Answered inbound calls to handle various concerns, set appointments and close sales.
• Collaborated with colleagues and co-workers to deliver quality customer experience.
• Anticipated needs and resolved problems to keep customers happy.
• Collaborated across departments to resolve customer-related issues.
• Met personal, team and company goals in customer service environment.
• Documented, researched and resolved customer service issues.
• Handled customer inquiries, payments and service requests.
• Addressed and resolved customer concerns and complaints. Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
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Acknowledged and directed customer requests for additional products or services to appropriate licensed representatives.
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Determined charges for services requested, collected deposits and payments, or arranged for billing.
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• Updated records with details of customer interactions and transactions. Conferred with customers by telephone or in-person to provide information about products or services.
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• Solicited sales of new or additional services or products. Collaborated with internal departments to find resolutions and conduct further research on customer account.
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• Documented all call information according to standard operating policies and procedures. Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
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Referred unresolved customer grievances to designated departments for further investigation.
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• Navigated multiple computer systems and utilized search tools to find information.
• Created and entered enrollment applications for new consumers in company database.
• Set up customer accounts in system and updated details to reflect current information. Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills.
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Compared disputed merchandise with original requisitions and information from invoices to prepare invoices for returned goods.
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Completed contract forms, prepared change of address records, or issued service discontinuance orders with computer and job-related software.
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Contacted customers to respond to inquiries or notify of claim investigation results or adjustments.
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• Gathered and verified required customer information for tracking purposes. Murphy USA Austin, TX
December 2022 - February 2023
Cashier
Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.
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Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.
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Resolved guest issues by working with customer service leaders and area managers to meet individual needs.
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• Kept clean, organized and well-stocked checkout areas.
• Balanced cash drawer at beginning and end of each shift.
• Offered customers information about upcoming promotions and available items.
• Gave customers full attention and attended to their needs.
• Engaged customers in pleasant conversation while completing cash register transactions.
• Stocked store shelves and end-caps with merchandise.
• Addressed customer questions and complaints with professionalism.
• Promoted loyalty programs and store cards.
• Trained new retail team members in customer service and company policies.
• Totaled purchases and accepted payments using touch-screen register system.
• Recorded daily transactions in system using correct procedures and focusing on accuracy.
• Redeemed coupons, loyalty points and benefits for purchased items.
• Maintained neat drawer with correct amount of change to meet customer needs.
• Followed current pricing standards to process payments for products or services.
• Counted and secured cash to maintain accurate register totals.
• Recaptured sales from dissatisfied customers by listening and resolving problems.
• Prevented losses by watching for suspicious behavior. Walmart Austin, TX
November 2022 - December 2022
Cashier
Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.
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Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.
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Resolved guest issues by working with customer service leaders and area managers to meet individual needs.
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• Informed customers of promotions and special offers to increase sales.
• Approached and solved problems with initiative and sound judgment.
• Worked with supervisory team to meet customer needs.
• Offered customers information about upcoming promotions and available items.
• Bagged, boxed or wrapped products for customers.
• Gave customers full attention and attended to their needs.
• Addressed customer questions and complaints with professionalism.
• Followed current pricing standards to process payments for products or services.
• Totaled purchases and accepted payments using touch-screen register system. Doordash Austin, TX
December 2021 - January 2022
Delivery Driver
• Protected customer packages from damage with safe handling and proper load balancing. Avoided delivery errors by closely following scanning, tracking, and documentation procedures.
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• Cleaned and maintained delivery vehicle to meet professional standards.
• Used handheld device to scan orders, obtain route information and navigate.
• Delivered highest level of service to satisfy and retain customers.
• Adhered to delivery instructions to properly collect and deliver products.
• Inspected vehicle pre- and post-trip to identify maintenance and repair needs.
• Interacted with members of public politely and professionally.
• Drove safely in adherence with state and federal laws.
• Secured loads in vehicle, distributing weight safely.
• Obeyed local traffic laws and DOT requirements.
Circle K Round Rock, TX
May 2021 - October 2021
Customer Service Representative
• Enhanced customer satisfaction with fast, knowledgeable service.
• Delivered fast and friendly service to handle questions and service complaints.
• Met personal, team and company goals in customer service environment.
• Anticipated needs and resolved problems to keep customers happy.
• Handled customer inquiries, payments and service requests.
• Collaborated with colleagues and co-workers to deliver quality customer experience.
• Informed customers of promotions and special offers to increase sales.
• Documented, researched and resolved customer service issues.
• Built trusting relationship with customers to better understand needs.
• Addressed and resolved customer concerns and complaints.
• Navigated multiple computer systems and utilized search tools to find information. Compared disputed merchandise with original requisitions and information from invoices to prepare invoices for returned goods.
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• Solicited sales of new or additional services or products. Acknowledged and directed customer requests for additional products or services to appropriate licensed representatives.
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• Created and entered enrollment applications for new consumers in company database. Private Employer ROUND ROCK, TX
August 2012 - April 2020
Home Health Care Provider
Implemented client care plans, ambulation and exercise programs to improve overall wellness.
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• Met nutritional needs of clients by preparing healthy meals, snacks and supplements.
• Helped clients with bathing, grooming and dressing.
• Talked with family members regarding patient needs and available treatments. Tracked mental and physical health of individuals under care and reported concerns to management.
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• Aided clients in improving adaptive abilities to promote independence.
• Helped patients maintain proper diet and exercise habits. Provided special utensils and equipment to help patients eat, move around and perform hygiene tasks.
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• Assisted clients with managing personal shopping needs.
• Planned patient appointments and doctor visits to healthcare needs.
• Adhered to home care agency and healthcare standards when performing services.
• Supported clients in handling laundry and basic cleaning.
• Helped patients with budgeting and assisted with bill payments. Removed hazards and recommended improvements to maintain safe home environment for clients.
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education
Provided emotional and psychological support to patients dealing with loss or mental health conditions.
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Applied topic antiseptic compounds and changed out bandages to care for common wounds.
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Recorded patient vital signs and administered medications according to schedules and symptoms.
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InkJet Van Nuys, California
May 2000 - October 2003
Telemarketing Sales Representative
• Managed productive calls by maintaining control and using scripts to overcome objections. Overcame customers' objections with use of skilled persuasion techniques, product knowledge, and pre-written scripts.
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• Maintained detailed records of interactions for future follow-up on denials. Christ Church @ Griffith Park Los Angeles, California April 1998 - April 2005
Office Assistant
Covered front desk reception area frequently, greeting visitors, answering questions, and directing guests to specific office personnel.
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Prepared professional business correspondence, including letters, invoices, and basic contract language.
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• Kept office file system highly organized and quickly retrieved needed records.
• Ordered office supplies to prevent items being fully depleted.
• Scanned, indexed and stored records to manage filing system.
• Maintained confidentiality and discretion working with sensitive material.
• Answered email and mail correspondence on behalf of personnel.
• Completed work schedules, managed calendars and arranged appointments.
• Open, sorted and routed incoming mail and packages to staff.
• Scheduled appointments, meetings and events in comprehensive master calendar.
• Proofread and edited correspondence, reports and files.
• Coordinated smooth travel for staff by arranging transportation and accommodations.
• Prepared outgoing packages and coordinated pickups and deliveries.
• Prepared letters, invoices and contract language to correspond with clients and vendors.
• Made travel arrangements for office personnel.
Christ Church @ Griffith Park Los Angeles, California April 1998 - October 2003
Sunday School Teacher
• Implemented creative learning resources, such as educational plays and skits. Cleaned, organized, and sanitized all classroom areas and frequently-used items to prohibit germ spread.
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• Prepared and delivered weekly Bible lessons to small groups. High School
Glendale Senior High School, Glendale, California June 1999
Bachelor of Science (B.S.)
May 2026
language
Colorado Technical University, Colorado Springs, Colorado English - Fluent
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