Customer Service Representative
Resume:
CHASSIDY HARPER R Harper
**** **** **** ** *** **6 Arlington, TX 76006
Phone: 817-***-****
Email: ************@*****.***
Employment History
Client Services Representative 03/2022-Current
Louis Vuitton, Irving TX 76054
Work for Louis Vuitton as a Client Service Representative.
Answer 60-100 calls per day.
Servicing clients with Sales on products.
Use Kronos phone system and verification of Clients personal information like Address, Phone number and email address.
Navigation of several applications.
Microsoft Teams Chats with Administration.
Emailing Resolution Team for follow-up on complaints and delivery.
Reroute UPS Drivers
Customer Service Administrator 11/2020 - 06/2021
Indiana state board company, Irving TX
Processing unemployment claims with Ducan Solutions.
Contract position extended. Customer Service rep.
Answer 150 calls per day.
Process claims onto Cintrix database.
Open several applications.
Data entry, Email claims and Enter personal information and verified claimants identity.
Email via Skype chats.
Download pdf files.
Transferring calls to claims department in the state of Indiana.
Helping with tying issues.
Adding claimants to spreadsheets.
Still on contract assignment.
Customer Service Representative 12/2019 - Sept 2020
Kobie Marketing, Dallas, TX
Work at Kobie Marketing as a Customer Service Rep.
Work with rewards points for FNBO Bank and State Farm creditcard members.
Enter data into system, alpha/num.
Send out emails with outlook.
Log into phone systems called Five9.
Applications used alchemy and amp.
Document calls. Calculate reward into cash value.
Customer Service Representative 10/2018 - 02/2019
Wage Works, Irving TX
Seasonal Position at Wage Works as a CSR. Receive 75-112 calls per 8hr shift.
Process health care benefits for current EEs.
Receiving calls from EEs about their health care claims.
Submit claims to claims department for reprocessing.
Document calls in CRM app. Utilize Cisco/Finess phone systems.
Email ppt pertinent.
Explain eligible expenses to participants. Navigate Participants into the systems websites. Cobra Ben/Healthcare training.
Flexible Spending Acct training.
Mandatory overtime when requested by workforce.
Monitor adherence in agent score card. Monitor reworks.
Send cases over to the claims department for Medicare part B and healthcare supplements for approval.
Emailing information and updating participants profile in service site.
Patient Service Representative 07/2017 - 09/2018
National HME, Richland Hills, TX
Work in the customer service department for a medical equipment company.
We take orders from hospice companies for items that are delivered daily.
Email orders through Gmail.
Log in to Phone setup called Vuesion.
Also work out of Bonifide and the new system Hospice Cloud Pro.
Enter data into systems and verify correct orders.
Enter in sku numbered for lost items in the inventory.
Route out orders to MST drivers in different cities and states.
Medical terminology is learned.
Time stamp orders from day to day basis.
Machine Operator 11/2014 - 07/2015
Hydro Gear, Sullivan IL
Worked in the Machining department on night shift.
Company makes lawn mower transmissions.
Load up the parts in the hydro flush.
Chip check the parts.
Lay them into the machine and wash the parts, line the parts up on the pallet.
Move pallets from one area to another.
Cycle counts on machine computers by pressing button.
At times would fill in on assembly line and build the transmissions by hand on certain stations in the Assembly department.
PPE required, hat, steel toe boots and gloves only.
Education History 2003
Issuing Institution: Macarthur High school
Degree Received: High School Diploma
Location Degree: Decatur, IL
Course of Study: General High School Curriculum
Occupational Licenses, Certificates and Training
Certification Title Issuing Organization Completion Date Expiration Date
CNA INDIANA STATE DEPARTMENT OF HEALTH 01/2004 01/2010
Detailed References
Reene Rapier, Healthcare
ResCare
Arlington, TX 76006
Supervisor reference known for 1 year(s).
Eva Chatman, Machine Operator
Herald & Review
Decatur, IL 62522
Personal reference known for 8 year(s).
Whitney Harper, CNA
Glenwood Support Living
Personal reference known for 20 year(s).
*************@*****.***
Rafael Garcia, Assembler
HydroGear
Business reference known for 2 year(s).
Jermarlin Bond, Forklift
PolyAmerica
Personal reference known for 10 year(s).
*********@*****.***
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