Customer Service Data Entry

Roshanda Harris

**** ***** ***** ***** *** A Shreveport, La 71118 318-***-**** ****************@*****.***

Objective

To obtain full time employment in an established environment with the qualities that I have learned and am eager to continue to use. Organized and dedicated worker with proven track record of providing exceptional customer service.

Experience

November 2017-September 28, 2023

Surgery Scheduler Ochsner LSU Health Shreveport

Resolved scheduling conflicts to maintain high-quality patient services.

Educated patients about procedures

Performed various administrative tasks by filing, copying, and faxing documents

Greeted and interacted with patients to provide information, answer questions and assist with scheduling appointments for procedures

Placed new supply orders, managed inventory and restocked clerical spaces

Effective with scheduling 250 weekly procedures for 7 physicians

Punctual and productive when working with little to no supervision

June 2016-November 2017

Endoscopy Technician Ochsner LSU Health Shreveport

Set un endoscopy suites with equipment and supplies needed for procedures

Supported physicians and nursing staff during procedures

Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures

Assisted doctors, nurses and support staff by preparing for patient procedures

Sanitized and assessed recovery rooms while following all surgical schedules

Completed tasks to assist medical staff during procedures

Setup and tore down patient rooms to clean up past procedures and prepare for upcoming procedures

Assisted physicians in performing upper and lower gastrointestinal examinations, esophageal dilation and biliary stent placements

September 2008-June 2016

Patient Access Representative Lead LSU Health/University Health

Hardworking team player with expertise in working in fast paced office settings

Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient’s privacy

First point of contact for patients signing in to be seen by MD

Trained new staff on hospital processes and procedures

Obtained patient’s demographics and insurance information and entered it into EHR

Answered multi line phones

Processed payments using cash and credit cards, maintaining accurate records of transactions

Stayed calm under pressure and successfully dealt with difficult situations

Utilized knowledge of EMR system and medical terminology to perform diverse data entry tasks

Education

Remmington College Shreveport, LA Medical Assistant Program

Southern University Shreveport, Shreveport, LA Nursing Program

Centenary College Shreveport, LA General Studies

Certifications

BLS Certified

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