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First Settlement-

New Cairo

https;//ln.run/D7nro

adz3sb@r.postjobfree.com

+201*********

SUMMARY OF QUALIFICATIONS

CONTACT ME

EDUCATION

Faculty of Commerce

SKILLS

Hany

Youssef

Experienced hospitality manager with 30+ years of successful leadership in positions including General Manager, Club Operations Manager, and Director of Food & Beverage Manager. Skilled in all aspects of large property operations, including compliance, budgeting, P&L accountability, scheduling, and coordinating multiple departments. Strong human resource experience, with expertise in recruitment, training, coaching, and motivation. Exceptional communication skills, including public relations and productive interaction with diverse individuals. Recognized for leadership, detail-oriented management, and timely project completion by senior management, clients, vendors, and staff

DIRECTOR OF HOSPITALITY OPERATIONS

RESIDENTIAL COMPOUNDS, CLUBS, CLUBHOUSES, HOTELS

CUSTOMER SERVICE

• Guest Satisfaction

• Increased Occupancy

• Quality Assurance

STAFF DEVELOPMENT

• Recruiting and Hiring

• Training and Coaching

• Motivation and Empowerment

P & L MANAGEMENT

• Budget Management

• Financial Analysis

• Strategic Planning

OPERATIONS MANAGEMENT

• Decision Making

• Multi-site Operation

• Managing Teams

MY SKILLS & EXPERTISE

WORK HISTORY

2022/2023

2021/2022

2018/2021

2017/2018

2015/2017

2012/2015

2011/2012

2010/2011

2007/2010

2005/2007

2003/2005

2001/2003

1998/2001

1995/1998

1990/1995

Chief Hospitality Officer

Hospitality Manager

General Manager

General Manager

Director of Food and Beverage

Hospitality Consultant

Director of Food and Beverage

Food and Beverage Manager

Food and Beverage Manager

Assistant Food and Beverage

Director of Restaurants

Assistant Restaurant Manager

Restaurant Captain

Restaurant Captain

Waite

Etapes Nouvalles

Hyde Park

NEWGIZA

Golf City

Palm Hills

Free Lancer

Sky Resort

JJW Amarant

Hilton Katameya Heights

Hilton Katameya Heights

Hilton Katameya Heights

Hilton Katameya Heights

Hilton Katameya Heights

Hilton Sharm El Skhekh

Hilton Taba

LANGUAGE

TECHNICAL SKILLS

Microsoft Office / Excel

PowerPoint / CorelDraw

Cocktail and Bartending Skills

Train the Trainer

Cross Exposure (All Hotel departments)

Cross Exposure (All Hotel Departments)

Supervision 1

Supervision 2

Proactive Leadership

Developing a Business Plan

Team Building for Executive

Finance for non-Financial

Performance Management Course

Cross Exposure (Food and Beverage)

Marketing for Privet Clubs

Arabic / English

PROFESSIONAL EXPERIENCE

2022 - 2022

Chief Hospitality Officer Etapes Nouvalles for Hotels Managed all aspects of hotel operations, including supervising over 90 employees, overseeing daily front desk operations, coordinating housekeeping, maintenance, and food and beverage service, and ensuring high-quality customer service and satisfaction. Successfully increased guest satisfaction scores by 10% in the areas of cleanliness, attentiveness, maintenance, and breakfast service Hyde Park Development

Manage all aspects of the daily operation. Creating and implementing organizational policies and procedures, collaborating to determine the cost-effectiveness of operations

Developed a new restaurant, food truck, and home delivery service for residences in the compound.

Oversee all FF&E, soft goods, and case goods purchases. NEWGIZA Developmint

Prepared all the pre-opening activities in the clubhouse, coordinated with the construction team and the construction timeline, and acted as a liaison between clubhouse personnel and construction contractors. Delivered long- and short-range plans for the operation of the campus. Ensure the plans, once approved, are properly executed. Ensure that operational standards are communicated, trained, and maintained Golf City Residantail Compound

Successfully increased revenues by 20% from the previous year. Increased productivity by decreasing employee turnover by 50%. Reorganized the accounting department and implemented new control procedures resulting in increased efficiency. Increased guest satisfaction scores by 10% from the previous year Hospitality Manager

Residential compound

General Manager Clubhouse

NEWGIZA Developmint

General Manager Clubhouse

Golf City Residantail Compound

Palm Hills Development

Coordinated all food and beverage service at Palm Hills full-service location.Managed 220 staff

Accomplishments including consistently increasing food and beverage sales by reorganizing evening restaurant operations and the delivery service department resulting in higher-quality customer service

Maintained growing food and beverage revenue and increased profitability consistently by 35%.e

2021 - 2022

2019 - 2021

2017 - 2019

2015 - 2017

Director Of Food and Beverages

2012 - 2015

Hospitality consultant Free Lancer

Supported the opening and reworking of multiple successful, well- known, high-volume restaurants,

Expert in developing systems of operations and building excellent teams.

Organized several large-scale private events. Reading and interpreting profit and loss statements

some of which have been featured on Food Network in the publications Smokery, The Mood, Yerevan, Andiemo, Astoria, Favorito, and Zokak Madak

Director of Food and Beverage

Director of Food and Beverage

Food and Beverage Manager

Assistant Food and Beverage Manager

Director of Restaurants and Banquet

Assistant Restaurant Manager

Restaurant & Bar Captain

Restaurant & Bar Captain

Waiter

JJW Amarante Golf City

Sky Executive Resort

Hilton Katameya Heights

Hilton Katameya Heights

Hilton Katameya Heights

Hilton Katameya Heights

Hilton Katameya Heights

Hilton Sharm El Sheik

Taba Hilton

2011 - 2012

2010 - 2011

2007 - 2010

2005 - 2007

2003 - 2005

2001 - 2003

2098 - 2001

2095 - 2098

2090- 2095

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