Loan Servicing Accounts Payable
Resume:
Carole J.C. Graf
Middleton, MA *****
*******@***.***
Summary
Mortgage banking professional with a high-level of management expertise within loan servicing, subservicing oversight, and proactive compliance reporting. Experienced in escrow administration, loan boarding and disposition, loss mitigation, and the management of all other aspects of a successful mortgage life cycle.
Professional Experience
Loan Servicing Manager,
Mortgage Network Inc.
September 1999 – Present
● Managed a residential subservicing portfolio of $17 million to ensure accuracy in payment posting, investor reporting, escrow administration, and customer satisfaction.
● Oversaw the accurate transfer of a $4 billion portfolio of MSRs and assets in accordance with various investor guidelines. Investors include Fannie Mae, Freddie Mac, Ginnie Mae, State Housing Agencies, and local banks.
● Strategized alongside the CFO for solutions on potential default loans by identifying loans in potential distress or default and communicated findings and recommendations to the Loss Mitigation Committee.
● Supervised and trained a team of three on all servicing job requirements with a concentration on cross-training of all responsibilities within the department.
● Ensured accurate financial reporting by reviewing monthly balance sheet accounts and providing monthly loan level accounting adjustments.
● Reconciled transit accounts monthly including applying journal entries and accounts payable transactions.
● Processed and reconciled credit card transactions for appraisal deposits, calculated loan payoffs, post loan payments, analyze escrow accounts, and reconcile ending balances on service-released transfers.
● Analyzed all interim serviced loans to ensure a seamless transfer to the end servicer.
● Worked alongside auditors providing detailed responses to quality control findings pertaining to loan servicing and supervised the remediation of such findings.
● Monitored the distribution of fees to USDA, VA, state agencies, and private mortgage insurance companies via daily reporting in LOS.
Education
Marist College – B.S. Business Administration and Communication Skills
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) Microsoft Dynamics GP. Working knowledge of Google Workspace, and Black Knight Financial Services.
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