TRACY L. WILLIAMS

**** ******* ****

Baltimore, Maryland 21218

443-***-**** adz3q5@r.postjobfree.com

CAREER OBJECTIVE KEY STRENGTHS

Seeking a position with an organization that offers great benefits, as well as an opportunity for professional growth and advancement. Key Strengths: detail oriented, extensive public contact and experience with the public; great interpersonal skills.

PROFESSIONAL EXPERIENCE

Metro Flooring Contractors, Linthicum Heights, MD 20190 5/2022 – 9/2023 Lead Receptionist

Duties: Phone liaison for customers; resolve customer complaints and issues; answer and forward telephone calls to the appropriate departments; job intake and scheduling for estimates; data entry; complete office documents and scan into company computer system; use Jobber program; update and maintain job files; answer e-mails; contact customer after installation to ensure satisfaction. Kio Carriers, LLC, Hyattsville, MD 207804 3/2020 – 1/2022 Freight Dispatcher

Duties: worked many load boards (DAT, DOFT and TQL); brokered loads using load boards and cold calls to negotiate best rates for drivers; on call 24/7 for owners, drivers, and brokers for truck emergencies; emailed Bill of Ladings (BOLs) and receipts to owners and brokers; accounts receivable and accounts payable for carriers and drivers; payroll; answered phone calls.

Confidence Carrier Systems, LLC, Newark, DE 19702 9/2012– 1/2022 Quality Control Specialist

Duties: made sure drivers were in compliance with Federal Motor Carrier Safety Administration regulations; monitored on road safety performance using BASIC Threshold Compliance (Percentiles, Unsafe Driving, Hours of Service [HOS]): Crash Indicator, Driver Fitness, Controlled Substances (alcohol, drugs); Vehicle Maintenance; scheduled DOT physicals/drug screenings; accounts receivable for carriers and drivers; data entry. Department of Labor, Licensing & Regulation, Baltimore, MD 21201 2/2008 – 8/2012 Contribution Specialist II

Duties: analyzed and investigated disputed claims to bring employers into compliance; completed and verified claimant employment information; create and maintain timely follow-up files to ensure accounts are completed within the time allowed per skip trace policy; obtain and update correct addresses and missing tax report information for employers; answered acd line-calls from employers and employees concerning their accounts and special projects as assigned.

EDUCATION & ACHIEVEMENTS

Morgan State University 5/2007

Bachelors of Science – Health Education

GPA 3.0

Baltimore HealthCare Access, Inc. 1/2007 – 5/2007

Internship

Working knowledge of the Windows OS

Software: Microsoft Word & Excel, Eclipse Data Entry