ORA B WATTS

HUMAN RESOURCE MANAGER

Charlotte, NC

704-***-****

adz3p4@r.postjobfree.com

SUMMARY

Background in HR affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance.

EDUCATION —

CERTIFICATION AND TRAINING

1997-2000 University of Alaska Anchorage Anchorage, AK

Bachelors / Human Resources

2004-2006 Keller Graduate School of Management DeVry University Charlotte, NC

Master of Human Resources Management

Insurance AML Training

Ethic Certification

Risk Management

Crisis Intervention

Diversity and Inclusion Training

Workforce Economic Development Certification

Business Liaison Workshop

De-escalation Certified

Crisis Communication/Intervention

Customer Service Training Certification

Call Center Training

SQL Database Training Certificate

KEY SKILLS —

EXPEREINCE

Recruiting

Employment Relations

HR Policies and Procedures

Benefit Administration

Employment Law

HRIS Technologies

FMLA/ADA/EEO/WC

Staff Recruitment & Retention

April 2022 – December 2022

Administrative Assistant • Alpine Intel

Charlotte, NC

Perform Customer Service duties from company phone queue. Have experience with receiving inbound calls from insurance adjusters and technicians all across the United States. Have experience with data entry and good time management. Also have expertise in MS office suite.

Provided Administrative Assistant duties by monitoring 4 company emails, creating new industry-based claim requests from adjusters to enter into Salesforce, and sending out final reports.

Field technician support to contracted technicians to assist in solving problems while out in the field on scheduled appointments.

January 2018 – September 2020 (2020 Pandemic)

On Tour Logistics Driver • Averitt Express

Charlotte, NC

Maintained steady and safe speed limit during transportation and displayed secured and appropriate utilization of equipment at customer sites.

Responsible for transporting and providing dedicated services on critical materials such as stage equipment for concert venues for celebrities in the music industry. Celebrities include Garth Brooks, Childish Gambino, and Marco Antonio Solis.

March 2013 – September 2014 (Company Folded)

Human Resource Manager • Tyson Worldwide, LLC

Charlotte, NC

Evaluated services delivery model against business deliverables and client expectations and introduced a people

Strategy resulting in a 20% improvement in customer care and a consistent HR delivery model for 7 regions.

Conceptualized and developed a front line management succession program designed to bridge the gap from technical and leadership competence for front line managers.

First point of contact to business owners seeking logistic services. Performed service requests and financial transactions. Maintained all banking and financial accounts.

September 2009 – June 2010 (Recession)

Human Resource Manager • Tri- Health Group, Inc

Charlotte, NC

Collaborated with other members of senior management to lead region through pre-integration and divestiture activities. Integration activities and staffing at this location were gradual processes over an approximate 6-9-month period.

July 2004 – May 2007 (Recession)

Assistant Manager/Business Liaison • CEC Job Link Career Center Charlotte, NC

Strategic business partner responsible for leading an effective workforce plan and resourcing operation. Develop policy procedures specifically related to employee relation

performance management, compensation, and benefits.

Liaison with Center and community leaders for feedback and implementation of hiring practices. OJT facilitator for Center.

LEADERSHIP

Honorable Discharge in the United State Army

TECHNICAL SKILLS

Hardware: PC compatible 10+yrs. Worked with Excel, Power Point, HTML, MS Word, MS Windows, Outlook, Teams, Salesforce, Conga, Xactanalysis, Xactimate, Alacrity(Military Database System), Assurant, CAN, Symbility, Smallpdf, Skype, SQL Database, Zoom, and MS Office.

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