Customer Service Excellence

Dedicated and well accomplished restaurant leader with over 20 years

of experience in Miami Beach's finest dining establishments. Proven track record in enhancing customer experience, promoting restaurant offerings, and driving sales growth. Entrusted with key operational roles, from opening to closing, with a history of seamlessly managing daily functions. Trusted mentor, having trained and onboarded countless servers to uphold strict service standards. Demonstrates consistent success in collaborating with management, leading initiatives, and elevating restaurant reputations. Recognized for proactive problem-solving, strategic promotions, and commitment to excellence. Ready to leverage this extensive background in leadership role to further enhance service excellence and drive business growth.

Strategic Promotions & Upselling

Staff Training & Development

Operational Oversight

Customer Service Excellence

Team Leadership & Management

Restaurant Opening & Closing Procedures

Collaborative Problem-Solving

Sales Growth & Revenue Generation

Staff Onboarding & Mentorship

Quality Control & Service Standards

Client Relationship Management

Proactive Issue Resolution

Cross-Functional Team Coordination

PROFESSIONAL EXPERIENCE

Monty’s Sunset Restaurant, Miami Beach, FL

Lead Server/Training Server 2015 - 2023

• Delivered topnotch customer service while actively promoting and selling the restaurant's menu.

• Entrusted with key responsibilities including opening and closing operations, daily running of the restaurant, and managing side tasks.

• Assisted managers in daily operations, ensuring smooth interactions with both staff and patrons during each shift.

• Played an integral role in training and onboarding new servers, ensuring that they aligned with the restaurant's service standards.

• Led initiatives to promote the restaurant, contributing to increased sales and enhancing the establishment's reputation. SERENDIPITY RESTAURANT, Miami Beach, FL

Lead Server/Training Server 2012 - 2015

• Consistently maintained high levels of customer service, boosting sales through strategic upselling and promotions.

• Assumed leadership roles in various operational facets: opening, day-to-day management, closing, and completing side tasks.

• Collaborated closely with management, aiding in daily operations and ensuring staff and customers enjoyed a seamless experience each shift.

• Mentored new staff, ensuring they met the restaurant's service standards.

• Actively engaged in promotional activities, driving enhanced patronage and increased revenue for the restaurant. JOE ALLEN RESTAURANT, Miami Beach, FL

Head Server/Training Server 2002 - 2012

• Established a reputation for outstanding customer service while proficiently promoting and selling the restaurant's menu.

• Oversaw daily operational tasks: opening, running the restaurant, closing, and overseeing side tasks. Reported any issues or concerns to the management, ensuring proactive problem resolution.

• Monitored team activities after each shift, ensuring a positive work atmosphere and consistent service.

• Supported sales efforts and attracted more patrons through restaurant promotion. EDUCATION

Cleveland State University 1994

Saint Joseph High School Diploma 1983

CERTIFICATION

Responsible vendors Alcohol Tr-Annual update 04/2023 Certificate of completion

Food Handler Certification 12/2022

JOHN JOLIAT

650 Krameria Street, Denver, Co 802**-***-*** 1737 **********@*****.***

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