Rachel Hooks

Phenix City, AL *****

adz3n1@r.postjobfree.com

+1-334-***-****

My name is Rachel Hooks. I have 10+ years of experience in the customer service industry. I make sure to go above and beyond so that each customer can see how much I care. I understand how to relay empathy and build strong rapport with customers. I exceed at providing resolutions to problems. I am a team player and am able to think quickly.. I am able to exceed at multitasking in a calm manner. I strive to do my best and work hard in order to get the best outcome possible in every situation. Authorized to work in the US for any employer Work Experience

Doordash Driver

DoorDash - Phenix City, AL

September 2022 to Present

• Fostered positive working relationships with customers by responding to questions and concerns.

• Maintained 100% delivery completion rate and 98% early/on-time rate.

• Provided excellent customer service; maintained 4.9/5 star rating.

• Deal with unhappy customers and troubleshoot app issues.

• Provide top customer service with high ratings.

• Demonstrated excellent customer service through positive and professional interaction.

• Proved successful working within tight deadlines and fast-paced environment.

• Self-motivated, with strong sense of personal responsibility.

• Applied effective time management techniques to meet tight deadlines.

• Proven ability to learn quickly and adapt to new situations.

• Resolved problems, improved operations and provided exceptional service.

• Developed strong organizational and communication skills through coursework and volunteer activities. Customer Service Representative

TELEPERFOMANCE USA - West Salem, WI

October 2021 to September 2022

• Very experienced staying calm in overwhelming conditions.

• Experience working in a fast paced environment.

• Effective problem solver.

• Quick and clear thinking to ensure not only a resolution for each situation, but also to ensure accuracy.

• Ability to troubleshoot Apple devices, android devices, computers and system tools.

• Experience using Microsoft Excel.

• Ability to quickly respond to emails.

• Ability to multitask.

• Experience working independently or with a team. Homeschool Teacher

Badger's Learning Academy - Phenix City, AL

August 2018 to September 2021

• Resolve needs of students through positive, friendly communications to personalize instruction for different ability levels and improve project management in classroom.

• Enriched students with music, art, and other creative endeavor.

• Instructed students on important life skills such as budgeting, time management, and task prioritization.

• Improved students' grasp of materials by adapting curricula with supplementary activities.

• Spearhead inclusivity and collaboration through extensive online and in - class discussions weekly, increasing communication and teamwork in classroom. Cashier

Fred's - Phenix City, AL

October 2014 to July 2016

• Balanced cash drawer at beginning and end of each shift.

• Engaged with customers while completing cash register transactions.

• Stocked store shelves and end- caps with merchandise during downtimes.

• Worked with customer service leaders and managers to meet customer needs.

• Promoted loyalty programs and store cards.

• Trained new retail team members by conveying customer service guidelines and company policies, performance metrics and sales.

• Covered multiple store areas by cross- training in different roles.

• Recaptured sales from dissatisfied customers using conflict mediation skills.

• Kept customers happy by quickly processing payments and bagging purchases. Education

High school diploma

Macon Co. High School - Montezuma, GA, US

Skills

• Serving Experience

• Customer Service Skills (10+ years)

• Organizational skills

• Customer service

• Restaurant experience

• Software troubleshooting

• Operating systems

• Software troubleshooting

• Typing

• Typing

• iOS

• Android

• Microsoft Windows

• Public speaking

• Troubleshooting

• Data entry

• Computer skills

• Phone etiquette

• Critical thinker

• Active Listening

• Microsoft Excel

• Communication skills

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