Post Job Free

Resume

Sign in

Customer Service Support Specialist

Location:
Wind Lake, WI
Posted:
October 02, 2023

Contact this candidate

Resume:

Christine Manion

414-***-****

Wind Lake, WI

PROFESSIONAL SUMMARY

• Five years business analysis, quality assurance, and documentation.

• Five years creating SQL queries for reporting, data cleanup issues, loading data into databases.

• Twelve years developing Legacy applications in Benefit, HR, Payroll, and Insurance applications.

Tools Used:

SQL, SSMS, Visual Studio, CRM, UX8, Microsoft Access, MS Teams, MS Office, Customer Service, Communication Skills, COBOL, CICS, JCL, DB2, Expeditor.

PROFESSIONAL EXPERIENCE

International Foundation of Employee Benefit Plans Brookfield, WI Apr/2020 – present

Application Systems Analyst

Completes IT Requests for report maintenance and data uploads utilizing SSMS/Visual Studio

Communicates with business experts providing test results per request.

Aurora Healthcare West Allis, WI Oct/2015 – April/2020 Application Support Specialist – ACL Laboratory

Maintained dashboards for laboratory metrics.

Performed EPIC instrumentation testing in Aurora labs.

Reporting Specialist – Aurora Ventures

Created Daily, Weekly, Monthly and ADHOC reports utilizing SQL and Excel.

Communicated with clients and management for report requirements.

Executed reports, exported to Excel, and formatted per requirements.

Johnson Controls, Inc. Glendale, WI Oct/1986 – Sept/1995

Programmer/Analyst

Created and maintained COBOL programs for the Benefit, HR, and Payroll departments.

Wrote business requirements when working with User requestor.

Did Unit test plans, completed testing and shared results with users for sign off.

Stratagem, Inc, Cedarburg, WI Jan/1996 – March/1998

Programmer/Analyst

Worked on insurance project to update DB2 code in COBOL programs.

Worked remotely with the Stratagem team.

Communicated with Wisconsin Higher Education team in Madison, WI.

EDUCATION

UW-Whitewater, Whitewater, WI Bachelor of Science, Math/Computer Science



Contact this candidate