Customer Service Representative
Resume:
Jennifer L. Herrera
Tigard, Oregon 97224
*********@*****.***
Skills
Extensive knowledge and experience working in a call centered atmosphere, experience in computer programs and systems. Multi line phones.
Experience
July 2021-May 2022
Freedom Mortgage Corporation, Tigard Oregon
SPOC4 Loss Mitigation Representative
● Answer incoming calls, and do follow up calls
● Assist customer with help during a hardship to get back on track and current.
● Take payments
● Assist other representatives in other departments with answers April 2021- July 2021
State of Oregon Employment Dept.-Inbound PSR3
● Answer inbound calls
● Help with claimant account needs
● Make changes to claimant information
● Advise claimant of documents needed
● Pandemic Unemployment Assistance
August 2020- January 2021
ETeam Inc., Medford,Or. - Inbound Customer Service Representative
● Answer inbound calls
● Help with account needs
● Policy changes
● Payments
October 2018 - March 2020
Sitel, Las Vegas, Nv. - Inbound Auto Claims Representative for USAA
● Answer incoming calls
● Help member establish an auto claim due to accident, or incident
● Help and assist member through claim process
November 2015 - January 2016
C3 Connect, Las Vegas, Nv. - Inbound Customer Representative
● Answer incoming calls
● Help customer with account information and insurance questions
● Handle enrollment of new Humana Rx pharmacy mail to home orders August 2013 - February 2014
Regence BCBS, Medford, Or. - Integrity Analyst
● Audit enrollment applications done by coworkers for accuracy and completion March 2008 - October 2013
Embarq / CenturyLink, Medford, Or - Inbound Customer Representative
● Answer incoming calls from new and existing customers regarding telephone, internet, and Directv services
● Accept payments to restore or keep services active Self Experience
Houses by Jenn 2010- present
● Cleaning and light repair of foreclosed homes
● Painting
● Dump Hauls / trash removal
Bilingual in Spanish
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