Network Administrator Customer Service

TIMOTHY BORING

Ocala, Florida ***** 352-***-**** *********@*****.***

SUMMARY

A dedicated and accomplished network administrator, with a demonstrated history of success in IT operations, networking, project management, software and hardware support, technical troubleshooting, telecommunications, cybersecurity, and data administration. Experienced in supporting and servicing users, managing successful teams, mentoring and developing staff, and collaborating cross-functionally. A proven aptitude for ensuring user satisfaction, driving efficiency, and achieving and exceeding goals. EXPERIENCE

HALE PRODUCTS / IDEX, Ocala, Florida

Lead Network Administrator, 2006-2023

• Managed 250 local and 1,000 global users on international network across multiple business units.

• Maintained all Cisco and Meraki hardware, as well as 20 Dell servers.

• Spearheaded Salesforce migration for remote and on-site customer service representatives.

• Planned and implemented Cisco VoIP Network and softphone for 250 users.

• Handled all system backups and disaster recovery, utilizing Microsoft Data Protection Manager and Veeam for 4TB of daily data.

• Performed daily cloud backups to Microsoft Azure.

• Conducted annual comprehensive user needs analysis to provide appropriate scope of support.

• Led day-to-day IT operations, including quality of service of IT infrastructure for business continuity.

• Accountable for $1M budget planning.

ADDITIONAL EXPERIENCE

RADIOLOGY ASSOCIATES, Ocala, Florida, Director, IT, 2005-2006. Handled multi-site Fuji Picture Archiving and Communication System (PACS) and practice management system (VitalWorks). Managed all IT department functions, processes, and procedures. Administrated Windows 2000 and 2003 Active Directory multiple domains. Managed nine direct reports. Successfully supported 18 radiologist and 200 Windows 2000 and XP clients. Managed and monitored all network hardware, including routers and switches.

WEBMD, Gainesville, Florida, Network Operations Manager, 2001-2005. Managed all IT functions and real-time network of 500 on-site and 50 off-site users. Managed six direct reports and 175 Windows, UNIX, and Linux servers. Oversaw $1M budget, domain and e-mail consolidation, and Active Directory migration. CLOSETMAID, Ocala, Florida, Network Administrator, 1997-2001. LASER ACTION PLUS, Ocala, Florida, Network Administrator, 1996-1997. EDUCATION

KEISER UNIVERSITY, Fort Lauderdale, Florida

Degree in Biomedical Electronics Engineering

CERTIFICATIONS

Microsoft Certified Systems Engineer

Microsoft Certified Professional

Timothy Boring, Page 2

PROFESSIONAL DEVELOPMENT

Fundamentals of Cybersecurity

TECHNICAL SKILLS

Microsoft Server 2022, Salesforce, Data Protection Manager (DPM), Active Roles Server (ARS), Microsoft Intune, Azure, Virtual Server, Veeam, SolidWorks EPDM

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