Test Engineer Technical Support
Resume:
Joseph Ray
Field Test Engineer
Current Address:
Albuquerque, NM 87106
********@*****.***
To work for a thriving company with potential of future advancement.
Ability Summary
I am proficient in using Microsoft Office (Word, PowerPoint, Excel, and Outlook) familiar in using construction skills in design and fabrication of programming in Java, C++, .NET, and SQL. Experience using phone fixes for contract customers office equipment.
Authorized to work in the US for any employer.
Willing to relocate anywhere.
Work Experience:
Field Test Engineer
Bureau Veritas-Sunnyvale, CA
Dec 06 2021 to Oct 15 2022
Tested antennas on devices ranging from smart phones, smart watches, to gps devices on vehicles. We insured the antennas were operating at optimum proficiency for both power and reliability.
Environmental Services
Baptist Health-Madisonville, KY
June 03 2021 to Dec 03 2021
Cleaned and maintained Emergency and Covid rooms in the Emergency Room. Worked under time and personal restraints. Prepared rooms while patients were needing comfort and care.
Lab Technician
Celanese Plastics-Evansville, IN
March 27 2021 to June 01 2021
Tested Quality of Plastic. Performed a moisture (volatile), melt flow, viscosity, and ash test on plastic samples. If required by customer, the plastic was formed in molds and a hammer, flame, bend, tinsel strength, and color test were performed. Entered the results in the computer and sent results back to the extrusion operator.
RF Test Engineer (Data Collections Technician)
Glow Networks – Richardson, TX
November 2011 to March 2021
Measured and tested azimuths in three set sectors of cell towers. Measured 5G upload speeds, download speeds, and pings on towers. Checked hand-offs between sectors by driving clockwise and counterclockwise routes around tower. Once the azimuths were verified, I drove clusters in the areas of several towers to determine if the towers were passing on the signals to different sites, and coverage in all areas. The software used was TEMS with Windows 7 OS.
IT Support
Harris Technology Services Inc – Rio Rancho, NM
September 2011 to November 2011
Temporary position for the state of NM. Upgraded computer systems for CYFD from Windows XP to Windows 7. Connected local printers and scanners. Downloaded software for network printer, scanners, and fax machines. Registered new OS and general help to customers with Outlook and other details. Performed computer hardware set-up.
RF Test Driver
Glow Networks – Albuquerque, NM
November 2010 to February 2011
Transported RF Engineer through map clusters and given routes, so he could measure RF signals for T-Mobile. Trained in setting up RF measuring equipment and performing RF Engineer Duties, such as monitoring scanners and laptops performing RF signaling. Used TEMS software to drive the measuring equipment attached to the laptop.
Office Technician
Document Technologies – Albuquerque, NM
March 2008 to December 2009
Maintained and repaired office equipment (faxes, printers, copiers, and scanners). Performed over the phone fixes for contract customers. Used software such as MS Office (Excel, PowerPoint, Word, and Outlook). Advised customers on operation of newly installed office equipment. Installed networks for computers and office machinery. Installed drivers on computers for printers and scanners, and provided technical software and hardware program problems. Filled out trouble tickets and gave escalating problems to the lead technician. Developed ideas to save money on parts being used. Altered parts to work better for less cost. Was thorough in work with attention to detail. Treated the general public as potential customers. Resolved clients and customers problems and satisfied their expectations by providing information or assistance. Expressed information through oral communication and listened to customers verbal and non-verbal cues. Used problem solving techniques by identifying problem, determining accuracy and relevance of information. I used sound judgement to generate and evaluate alternatives, and make conclusions and recommendations.
Copier Repairman
Ikon Office Solutions – Albuquerque, NM
June 1997 to February 2008
Maintained and repaired office equipment (faxes, printer, copiers, and scanners). Performed over the phone fixes for contract customers. Traveled out of town to do fixes all over New Mexico. Demonstrated office equipment for customer sales. Created leads for sales personnel and helped sale office equipment supplies. Oversaw Help Desk activities. Gave connectivity client support for various office machines according to established procedures. Provided technical support and bench-top diagnosis and repair to customers. Helped resolve technical software and hardware programs according to established policies and procedures. Completed NetG training. Created ideas for Fusing Systems in office equipment to thermal transfer heat more efficiently. Cleaned and adjusted thermisters and thermo fuses to work more efficiently. Remained current with changing technologies both company and personal education. Planned and delivered technical support services which included troubleshooting, installation, removals, moves, and system knowledge assistance and/or training to customer requirements. Used structured problem resolution approaches and worked with co-workers to help come up with these resolutions. Provided group and one-on-one system application training to customers, and lower graded technicians.
Production Worker
Motorola – Albuquerque, NM
May 1992 to June 1997
Fabricated ceramic cell phone filters. Experience in manufacturing statistical methods, such as statistical process control. Used six sigma standards for all parts. Obtained data collection with measuring equipment. Communicated with employees by showing training techniques. Designed industrial equipment to make the production faster with better quality. Designed measuring equipment to catch defects on finished products before being shipped out. Trained in using Ladder Networks as Programmable Logic Controllers (PLC’s) to operate automated robotic equipment. Trained Fluid Dynamics. Operated equipment with multiple hydraulic lines used in automated Surface Grinding of ceramic filters for RF devices.
Computer Repairman
US Army – Fort Knox, KY
October 1986 to July 1987
Maintained and repaired Honeywell DAS 3 computer system (Card Punch readers, Magnetic Tape Drives, Hard Disk Drives, Monitors, Keyboards, Circulation and Filtering System, and Mainframes). Trained recruits to drive 2 ton trucks.
Education and Trainings
Education
Associate in Computer Programming
Central New Mexico Community College – Albuquerque, NM
January 2010 to May 2011
Bachelor in Electro-Mechanical Engineering Technology
Western Kentucky University – Bowling Green, KY
September 1987 to May 1992
Familiar with following terms:
Supplier Quality, SPC, Medical Device, FDA, Supplier Quality, SPC, Medical Device, FDA, ISO
Military Service
Branch: United States Army
Rank: E-5
Have a TWIC Card and Passport
Indeed Assessments
Memorization & Recall – Highly Proficient
January 2020
Verbal Communication – Expert
January 2020
Basic Maintenance and Repair –Proficient
January 2020
Logic & Verbal Reasoning – Highly Proficient
January 2020
Supervisory Skills: Interpersonal Skills – Proficient
January 2020
Accounting Skills: Bookkeeping – Familiar
January 2020
Project Management Skills: Budgeting – Completed
January 2020
Numerical Reasoning Skills – Highly Proficient
January 2020
Mechanical Skills: Monitoring – Highly Proficient
January 2020
Spreadsheets with Microsoft Excel – Completed
January 2020
Mechanical Skills: Aptitude – Expert
January 2020
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