Customer Service It Support

William Adam Mack

Stone Mountain, GA 678-***-**** ***********@*****.*** linkedin.com/in/mackwill

As an experienced IT specialist with a diverse background, I bring a unique set of skills to the table that sets me apart from others. With hands-on experience in 3D design, warehouse management, and military service, I have honed my ability to adapt to new environments and work with different teams. As a Fulfillment Associate at Amazon, I have consistently performed multiple roles with the utmost efficiency and dedication. As a 3D Designer at WAM 3D Prop Shop, I have brought environments to life by creating optimized 3D models. My experience as a Backroom Associate at Best Buy and a Warehouse Laborer at PepsiCo has given me a keen sense of inventory management and organization. My service in the U.S. Air Force Reserve and United States Marine Corps has honed my skills in troubleshooting and repairing critical components. With upcoming IT certification in hand, I am excited to bring my expertise in physical security, welding, and computer-aided design to a new role.

RELEVANT SKILLS

Microsoft Office 365 • Technical Support & Troubleshooting • Ticketing System

User Training & Support • Operating Systems Installation • Software Installation & Configuration

Customer Service • Communication • organization • A Positive Attitude

EDUCATION

Merit America June 2023

Google IT Support Professional Certificate

●Skill development includes troubleshooting, customer service, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; aligns with the objectives covered by the newly updated CompTIA A+ certification

Additional Skill Development

●Completed hands-on coursework covering Microsoft 365, Excel, Windows 10, ServiceNow ticketing system, fundamental cloud concepts, and PC maintenance and performance

PROFESSIONAL EXPERIENCE

L1 • Amazon, Stone Mountain, GA October 2021 - CURRENT

●Successfully perform multiple roles within the company, consistently delivering high-quality results

●Thrive in a fast-paced and demanding environment, meeting and exceeding challenging metrics.

●Foster collaborative relationships with team members to enhance productivity and achieve collective goals

Product Flow• Best Buy, Tucker, GA September 2019 - October 2021

●Efficiently unloaded and loaded trucks while meticulously recording store inventory

●Ensured seamless replenishment of inventory to maintain optimal stock levels

●Implemented effective measures to secure products and minimize loss

Order Picker• Pepsi, Stone Mountain, GA June 2016 - January 2020

●Utilized forklift operation to facilitate the smooth movement of products, supporting team efficiency

●Skillfully retrieve orders through a headset, accurately picking and preparing them for packaging

●Load trucks with wrapped orders, ensuring timely distribution to stores

Order Picker • Target, midtown, GA August 2015- June 2016

●Fulfill orders by efficiently pulling merchandise from inventory

●Safely handle heavy objects using proper lifting techniques

●Ensure the protection of fragile items by expertly packing them with bubble wrap

Aircraft Metals Technician • United States Air Force June 2011 - June 2015

●Maintained all aircrafts in accordance with organizational maintenance requirements.

●Displayed exceptional leadership skills by training and mentoring junior airmen under my supervision

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