C U R I C U L U M V I T A E

Name Ivan Preudhomme

Role Support Engineer

Email adz3fr@r.postjobfree.com

Phone +44-738*-******

Description Identity and Access Management, Privilege Manager and Federated Identity Management certified with over 10 years of experience of various information security related products. Primarily focused on providing support to PAM and identity and access management solutions and Desktop support

Technical skills RSA and Novell Identity and Access Manager, Java and SQL programming, Novell IAM, SailPoint, Saviynt, VMware, Cisco networking, Windows, and Linux administration

Certifications Privilege Access Manager, Micro Focus Identity and Access Manager, Fortinet Cybersecurity and Cisco CCNA

Education BTEC HNC (level 4 and 5) in Electronics and Computing (Grade merit)

Language Skills English (fluent)

Experience

Administrator / Desktop Support/Security Admin – various companies(contract) October 2022 – Present

•Use of PowerShell for application deployment and creating resources in Azure

•Device management in Intune

•Support of various applications

•Troubleshooting VPN connection issues

•Use of SQL statements to query database

•Administration of firewalls

•Vulnerability Scanning of Systems and software

•Setup and maintenance of identities from Joiner to leaver

•Office 365 administration

•Exchange Online administration

•Deploying laptops and desktops via Intune

•Troubleshooting Collaboration software such as teams

•Linux and Windows server administration

•Administration of groups and users in Azure AD and Active Directory

•Working with PKI certificates for users and devices

•Administration of resources in Azure

•Troubleshooting SCCM Client

•Maintenance of the Video Conference Equipment

•Ensuring patches are applied to Active Directory and Linux Servers

•Checking and troubleshooting Windows and Linux server logs

•Various Cybersecurity duties

•Troubleshooting printing issues

•Microsoft Azure Support such as creating Virtual Machines, assigning rights and applications.

•Configuration of devices and troubleshooting via Microsoft Intune

•Active Directory support and configuration

•Ordering and retiring hardware

•Work with Service Now for asset management and handling tickets

•Deploying laptops and desktops via auto pilot and USB

•Worked on Microsoft Azure setting up virtual machine scale set (VMSS) with load balancers, network security group (NSG), Virtual networks, Docker, and Kubernetes

•Applications deployment with Intune and Microsoft SCCM

•Network cable patching and router and switches IOS updates

•Using Asset track and Service Now for asset management

•Monitor incidents as they are created and solve them before SLAs are breached.

•Creating Knowledgebase Articles regarding fixes and how to

SailPoint Administrator at NNIT, Denmark (contract)

February 2022 – July 2022

•Creation and maintenance of new AD connectors/Applications

•Administration of roles, entitlements, stuck access request and work items

•Assist in the modification of rules and Workflows.

•Using Debug to view and modify Sailpoint objects.

•Clean-up of pending task, reports creation and Access reviews

•Adding new AD servers to IdentityIQ

•Checking and troubleshooting server logs

•Checking task to ensure they are running if not troubleshoot.

•Life Cycle Manager administration, creating users and maintaining joiner, mover and leaver processes

•Using SQL statements to query database.

•Creating of business and IT roles and adding servers and entitlements to roles

•Role duplication

•Making changes to rules and workflows using Java

•Creating documentation of solutions

•Troubleshooting workflows

•creating custom reports and certifications

•Account and Group Aggregation

Support Engineer at BNYMellon, Amsterdam (contract)

August 2020 – February 2022

•Asset Management of Hardware using Asset Track, Service Now and SharePoint.

•Supporting users’ technical issues both face to face and connecting remotely using Bomgar or Remote desktop

•Active Directory administration using the snap in users and computers.

•Set in up group policies to control the user’s environment.

•Using Service Now for tickets and Asset Management

•Wifi, network and VPN troubleshooting and configuration.

•Video Conferencing rooms setup and troubleshooting and maintenance.

•Deploying new laptops and applications using SCCM and troubleshooting SCCM clients.

•Configuration and troubleshooting of Office 365, SharePoint and other Applications used by the banking environment.

•Using PowerShell scripts to distribute applications.

•Set up of Public Key Infrastructure (PKI)

•Support of Windows 10 and Macs laptops

•Troubleshooting and configuration of Virtual Desktop

•Antivirus maintenance and configuration

•Troubleshooting bit locker encryption

•Webex and Cisco Jabber maintenance and troubleshooting

•Decommissioning and disposal of expired IT equipment

•RSA SECURID tokens troubleshooting.

•Ordering of IT equipment and software

•Antivirus setup and troubleshooting

•Working with Azure and Virtual Desktops

•Support of the LAN cables, Printers and Mobile devices

•Using Intune software for mobile device management

•Installation of custom applications used by the bank using documented instructions.

Support Engineer NIXU, Amsterdam (permanent)

August 2011 – Mar 2020

•Providing 2nd and 3rd line support to customers worldwide on RSA security products such Certificate Authority Software, PKI infrastructure, Access Manager, Data Protection Manager and Federated Identity Management.

•PAM support for various customers worldwide. Integration of Secret Server with Active Directory in the local lab environment to resolve customer issues.

•Work with various business and application teams with user management lifecycle requirements

•Customised configurations, email templates and rules in sailpoint

•configure acct aggregation and acct group aggregation.

•5 + years plus in identity access management tools sailpoint, saviynt, RSA

•onboarding flat file applications like HR-Employees

•involved in adding direct connectors for active directory, LDAP

•Worked on various certifications.

•Worked on concepts such as least privilege, roles and data mining and RBAC

•Perform installation and config of identityIq

•Setup of applications Active directory, flat files

•Use IIQ console for operations such as connector debug. import

•Troubleshooting Micro Focus Identity Manager Drivers/Connectors and attributes and rules

•Setup applications such as Active Directory, LDAP, and Flat Files.

•Worked with the development teams on custom rules and workflows using BeanShell and Java.

•Using Jira to log technical issues.

•Troubleshooting the oracle database

•Involved in the aggregation of users from HR systems, flat files etc. in to Sailpoint and provisioning into connected systems such as Active Directory.

•Using IIQConsole for operations such as checkout, import, connector Debug etc

•Active Directory and Office 365 support

•Desktop support

•Installation and configuration of windows server on VMware for testing IdentityIQ

•Saviynt IGA and Sailpoint Identity IQ administration, installation, and configuration

Support Engineer Central Office of Information

April 2009 – Oct 2009 (contract)

•Cisco LAN and WAN installation, configuration, and support including updating IOS (Cisco routers, switches.

•Active Directory Troubleshooting and Administration.

•Troubleshooting Microsoft software and other desktop applications.

•Create modifying and removing user and group accounts in Active Directory and Microsoft Exchange.

•Installation and maintenance of backup software such as Arcserve and Seagate on both Windows and Netware

Technical Account Manager at Selection Services

June 2008 – Dec 2008 (contract)

•Configuring, testing, and upgrading switches and routers for customers and assisting in the design of small to medium networks

•Responsible for network documentation and weekly reports

•Using Remedy for logging calls updating orders, and prioritizing SLAs

•Troubleshooting of complex LAN/WAN infrastructure, including routing protocols EIGRP, OSPF & BGP.

•Upgrading and backups of Cisco router configuration files

Senior System Support Specialist at Parexel (London)

February 2000 – December 2007 (permanent)

•Administering, maintaining, and building Netware 5.1, 6.5 and Windows 2003 servers. Includes adding and removing domain controllers, creating users and groups, and configuring Netware and Active Directory policies.

•Upgrading Netware 5.1 servers to Netware 6.5 and migrating data to SANS.

•Novell OES9 server’s installation and maintenance

•Active Directory DNS, DHCP and ISA server maintenance

•Novell Cluster and SAN administration

•Working alongside other system specialists and Technical Leaders to enhance the infrastructure, I worked closely with the Infrastructure Management Team to develop and deploy modern technologies such as the Worldwide upgrade of NetWare 6.5 and Zenworks 7.0. This involved the installation, configuration, and maintenance of ZenWorks application, inventory and import servers for various regions within the company.

•I was one of 11 global Netware Administrators who are tasked with the development and upkeep of the company’s file and print infrastructure using Netware NDPS.

•Deploying Security patches to workstations using ZENworks.

•Edirectory maintenance, Installation and upgrading.

Contact this candidate