Administrative Assistant Customer Service
Resume:
SM SONITA MATTHEWS
Fairfield, CA ***** 707-***-**** **************@*****.***
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PROFESSIONAL
SUMMARY
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
ACCOMPLISHMENTS Earned Employee of the Quarter Award in 2009. SKILLS Data Entry Documentation
Records Management Systems
Multitasking and Time
Management
Microsoft Office
Administrative support
Spreadsheet management
Meeting arrangements
Multi-line phone proficiency
WORK HISTORY ADMINISTRATIVE ASSISTANT 12/2022 to 02/2023 City of Suisun Suisun, CA
Entered data and completed other clerical tasks.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
EXECUTIVE SECRETARY 12/2021 to 05/2022
City of Vallejo Vallejo, CA
Organized and updated schedules for executives.
Managed mail and both incoming and outgoing correspondence, and email.
Worked with senior management to initiate new projects and assist in various processes.
Promoted team productivity by keeping supplies organized and well-stocked.
Screened personal and business calls and directed to appropriate party. ACCOUNTING CLERK 08/2021 to 11/2021
City of Benicia Benicia, CA
Provided customer service and technical support.
Entered data for starting and ending utility service. Processed utility payments and reconciled utility statements for accuracy in accounting process.
ADMINISTRATIVE ASSISTANT 08/2021 to 08/2021
City Of Benicia Benicia, CA
Answered multi-line phone system, routing calls, and delivering messages to staff.
Sorted and distributed office mail.
ELECTRONIC SERVICES CLERK 07/2018 to 01/2020
Westamerica Bank Fairfield, CA
Properly processed deposits, withdrawals and payments. Checked figures, postings and documents for correct entry and mathematical accuracy.
COLLECTIONS CLERK 09/2016 to 07/2018
Bank of the West San Ramon, CA
Responsibilities included creating Notice of Intent letters and warranty refund letters.
Updated customer files.
CONSUMER LOAN SPECIALIST / DEALER 02/2011 to 09/2016 DISBURSEMENT SPECIALIST
Bank of the West San Ramon, CA
Worked with Lending department to successfully fund the applications for Consumer loans.
Reviewed customer applications closely to identify any discrepancies, if any, for completion of funding process.
IMAGING SPECIALIST 12/2005 to 02/2011
Bank of the West San Ramon, CA
Converted documents from one application to another. Provided assistance with inbound and outbound document processes and document sorting.
Promoted team productivity by keeping supplies organized and well-stocked.
EDUCATION Associate of Applied Science Legal Administration 07/1996 Heald Business College, Concord, CA
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