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Customer Service

Location:
Syracuse, NY
Salary:
20.50 / hr
Posted:
October 02, 2023

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Resume:

Linda Sura *** Lilac Ln. Syracuse, NY ***** adz3cz@r.postjobfree.com 315-***-****

Authorized to work in the US for any employer

Work Experience

Barclay Damon/GLC Mailroom processing clerk

Syracuse, NY Sept-to present- Processing usps,FedEx,and UPS for numerous lawyers in office.

DSL

Amazon.com - Chandler, AZ

September 2020 to Present

Delivery Station Liaison, Worked with dispatchers, drivers, and outbound calling customers to ensure proper delivery of packages. Working with logistics and multiple computers, and problem solving. Also opened and close of Amazon hub that was added on to our department. Training new employees, inventory, weighing, and preparing packages for delivery with UPS.

Seasonal Bakery Assistant

Costco Wholesale - Mesa, AZ

October 2019 to Present

Customer service, cake decorating daily needs of department. Sanitation of department weights and measuring of product. While providing excellent customer service skills.

Caterer

Carnegie catering - Liverpool, NY

July 1986 to September 2022

Filling inventory needs for banquets and loading of truck. Setting up for banquets. Serving customer needs. Breaking down of banquets and trucks. Seasonal employee for family friend. Worked numerous years for them in NY from Elks lodge to restaurants they owned.

Cake Decorator/Baker

Fry's Food and Drug - Apache Junction, AZ

January 1995 to August 2014

Originally hired as a cake decorator. Soon advanced to lead cake decorator. Trained new employees. Was in charge of bakery dept. when manager was off or on vacation. Crossed trained in several departments including baker, deli, floral, produce, and front end.

Rural Mail Carrier

United States Postal Service - Apache Junction, AZ February 1999 to September 1999

Sorted and delivered mail. Had to give my resignation because most health insurance with Fry's and I had gotten pregnant. They didn't offer health insurance at post office for rural carriers until permanent route.

Education

Certifed Dental Assistant in Dental Assisting

Carrington College - Mesa, AZ

August 2016 to March 2018

Certificate in Nursing Assistant

Hospital - Syracuse, NY

May 1990 to June 1990

High school or equivalent in Business

Cicero-North Syracuse High School - Syracuse, NY

September 1986 to June 1989

Certificate in Baking I & II

Boces Vocational School - Syracuse, NY

1987 to 1989

Skills

•Commercial bakery equipment (10+ years)

•Food Service (4 years)

•Customer Service (10+ years)

•Computer Skills (3 years)

•Communications (2 years)

•Office Experience (2 years)

•Cake Decorating (10+ years)

•Residential Cleaning (4 years)

•Catering (3 years)

•Food Safety (10+ years)

•Cleaning Experience (4 years)

•Food Preparation (2 years)

•Food Handling (10+ years)

•Cooking

•Kitchen Experience (4 years)

•Cash Handling (10+ years)

•Meal Preparation (2 years)

•Serving Experience (7 years)

•POS (10+ years)

•Caregiving (1 year)

•Laundry

•Food Production

•Restaurant Experience (7 years)

•Home Care (3 years)

•Commercial Cleaning (4 years)

•Nursing

•Bartending

•Merchandising

•Guest Services

•Cashiering

•Upselling

•Time Management

•Banquet Experience

•Busser

•Host/Hostess

•Microsoft Powerpoint

Awards

#1 cake sales in east valley for Fry's Food and Drug. Recognized many times for excellent customer service.

July 2006

Deca New York State competition

October 1988

Competed in baking competition. Came in 4th in State.

Certifications and Licenses

CPR & First Aid, Food handlers card, and Az fingerprinting clearance card August 2016 to August 2022

Assessments

Food Safety — Highly Proficient

August 2019

Proper food handling, storage, and equipment use for preventing the spread of foodborne illness.

Full results: Highly Proficient

Food Service: Customer Situations — Proficient

August 2019

Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting.

Full results: Proficient

Cooking Skills: Basic Food Preparation — Proficient

December 2019

Preparing food, using cooking equipment, and converting ingredient measurements. Full results: Proficient

Verbal Communication — Proficient

February 2020

Speaking clearly, correctly, and concisely Full results: Proficient

Cognitive Ability — Familiar

February 2020

Combining pieces of information to form general rules or conclusions.

Full results: Familiar

Food Service: Customer Situations — Proficient

July 2020

Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting Full results: Proficient

Customer Focus & Orientation — Highly Proficient

February 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Home Health Aide Skills — Proficient

July 2020

Providing care to patients in a home setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Have cleaned houses for a few people. Also would volunteer at the local VFW's in Apache Junction.



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