John Paul Salutem

Address: Block ** Lot **, Hongkong Village, Brgy. Banay Banay,

Cabuyao City, Laguna

Contact Number: +639*********

E-mail Address: adz3b5@r.postjobfree.com

OBJECTIVES:

• To work for a company that will help me grow as a person.

• To work for a company with good culture and treatment for their employees.

• To work thoroughly, carefully and obediently to further my career. RELEVANT SKILLS:

• With adequate fluency with the English language.

• With adequate knowledge with computer operation and troubleshooting.

• With outstanding knowledge with phone, computer software and hardware troubleshooting.

• With good knowledge of Office 365, Azure, Citrix, Vmware Horizon Client, Active Directory, ServiceNow, Azure, multiple Windows OS and MacOS.

WORK EXPERIENCES:

IBM Nuvali (May 2019 – January 2021) 1 year and 8 months Position: IT Service Desk

Account: Citi

Reason for Leaving: Branch Closure

Address: 2 Evotech, Nuvali, Sta. Rosa, Laguna

• Major MAC, Windows and computer hardware toubleshooting

• Responsible for customer’s experience toward their daily computer tasks

• Schedule, create and manage tickets via ServiceNow

• File a scheduled callback from Tier 2 agents to the customers.

• Solve and handle difficult situations and problems.

• Supports O365, Active Directory, ServiceNow, Mainframes and thousand other applications that the company uses

CONCENTRIX Philippines (April 2016 – October 2017) 1 year and 6 months Position: Technical Support Expert

Account: HTC UK and Google

Reason for Leaving: Contract Change

Address: 11th Floor, Uptown Mall, BGC, Taguig, Philippines

• Phone troubleshooting and customer service.

• Responsible for customer’s experience toward their accounts and purchases.

• Schedule and manage RMA processes for the customers.

• File a scheduled callback from Tier 2 agents to the customers.

• Solve and handle difficult situations and problems.

• Handle phone calls from United Kingdom.

CONDUIT GLOBAL (KGB PHILIPPINES) (June 2015 – March 2016) 9 months Position: Customer Service Associate

Account: Verizon Mobile

Reason for Leaving: Change of Career (TSR and/or ITSD) Address: Sta. Rosa, Laguna

• Telecommunications customer services.

• Responsible for giving away credits and making sure that we are deciding carefully.

• Pioneering account and Wave 1.

CONVERGYS PHILIPPINES (June 2014 – March 2015) Seasonal Account Position: Customer Service Associate

Account: DirecTV (Billing and General Inquiry Department) Reason for Leacing: SEASONAL JOB

Address: Sta. Rosa, Laguna

• Responsible for customer’s queries about their bill.

• Process a payment request.

• Answer some general inquiry about their bill and DirecTV’s services.

• Provide some basic troubleshooting if needed.

DON BOSCO INSTITUTE OF ARTS AND SCIENCES

Position: Graphic Artist

Department: IT Department

• Clerical work loads

• Handling Adobe Photoshop designs for various needs and programs

• Design T-Shirts and Logos for different departments

• Sending out memos or information to students via Image Designs. PAMANTASAN NG CABUYAO

Position: Student Assistant

Department: Technical-Vocational Studies

• Clerical work loads and handling enrollees.

• Handle school programs and activities.

• Assist and help visitors from other schools and departments.

• Sending out memos or information to students.

EDUCATIONAL BACKGROUND:

Degree School Year

Pamantasan ng Cabuyao (BS Computer Engineering) 2010 – 2012 (undergraduate) Gulod National High School 2006-2010

North Marinig Elementary School 2001-2006

PERSONAL INFORMATION:

Birthday: September 21, 1993

Place of Birth: Quirino Memorial Hospital, Project 4, Quezon City Religion: Catholic

Nationality: Filipino

Marital Status: Single

Gender: Male

I swear that all information written above are accurate and correct to the best of my belief. JOHN PAUL SALUTEM

Signature Over Printed Name

Contact this candidate