Technical Support Quality Assurance
Resume:
Robert Preslar
China grove, NC *****
****************@*****.***
Resourceful, results-oriented Electrical and Electronic Technician with extensive experience in electrical, electronic, mechanical systems • Efficient and capable of working multiple tasks independently in fast-paced environments while maintaining high levels of productivity • 5e lucent switch technician with 12 years in technical and customer support roles • Effectively identifies problems using advanced troubleshooting skills • Patient and diligent with meticulous attention to detail and excellent communication skills • Proficient in electrical and mechanical repairs • MIG welding • Hydraulics and Pneumatics • Interpretation of blueprints, wiring diagrams and drawings • Fabrication skills including: drilling, tapping, sheet metal cutting and fabrication • Test equipment operation • Diagnostic testing • Electronic test tools • Utilized operational knowledge of systems, parts and components to solve complex problems • Inspected electronic parts accuracy, performance, and functionality • Quality Assurance • Ensured quality of CNC punch presses and final accuracy
Electronic Technician – AT&T (Charlotte, NC) 07/1998 – 07/2018
Provided Tier 1 technical support for 5e lucent telephone switching technology
Received incoming calls from field technicians, analyze reported conditions and trouble, troubleshoot using complex wiring and block diagrams, communicated repair instructions effectively
Interfaced with management (and next level of support as necessary)
Documented all interactions, work from alarm list, issue trouble tickets with accurate, concise repair information
Electrical / Mechanical Assembler / Test Technician – Murata Wiedemann (Charlotte, NC) 08/1993 – 07/1998
Performed assembly, maintenance, debugging, etc. of CNC punch-press electrical wiring and mechanical assembly, wire termination and splicing, expert schematic wiring reading, blueprint reading, sub assembly, metal fabrication, and machine prep for shipping
Programmed CNC machines and set initial permeters
Recognized performance by being promoted to test tech/QA in 2 years, download initial software, initial start-up and troubleshoot and repaired manufacturing defects set specifications, using digital calipers and electronic measuring devices as per industry standards for accuracy, did final assessment for authorization to ship to customer
Promoted 1 year later to technical support for field repair, took incoming calls concerning machine trouble, calmed irate customers, assessed situation, advised repair instructions, authorized field service calls
Electrician – USI (Charlotte, NC) 08/1988 – 07/1993
Utility truck electrical wiring, hydraulic equipment plumbing, make hoses, mount components, metal fabrication, steel and aluminum MIG welding, use of hand tools, band saw, drill press, grinders, plasma cutter, blow torch, forklift driver, final testing and QA of finished product
Aviation Electrician – US Navy / US Air Force (Various Locations) 07/1979 – 07/1988
Performed maintenance, troubleshooting, and repairs on complex military aviation systems and components for the US Navy before transferring to the US Air Force
EDUCATION and TRAINING
Several / extensive military electrical and aviation electrician classes, coursework, and training
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