Customer Service Case Manager
Resume:
Valerie Kang
Oceanside, CA 92057
*********@*****.***
About
Former Nordstrom Customer Service All-Star who is a client-centric and passionate advocate for the elderly and their families. Experienced social worker, care manager and elder care consultant with strong commitment to working with older adults, their families, clinicians, and the eldercare ecosystem. Proven success in building business relationships and exceeding customer expectations. Ability to leverage Bachelor of Arts degree in Psychology and Master’s degree in Education (Guidance and Counseling) with proven client service and selling skills in the senior care business. Case Manager
MidPen Housing Corporation
Full-time Nov 2014 - Jan 2022 · 7 yrs 4 mos
On-site Sunnyvale, California, United States
Case manager for a nonprofit that provides high quality affordable housing to those in need. My job was to ensure that residents maintained their housing by providing resources for food, financial stability, mental and physical healthcare, social interaction, energy assistance and other social services. Offered advocacy, education, and guidance by providing professional onsite programs and services that helped open the way for residents to advance in all areas of their lives.
Eldercare Consultant
LivHOME Sep 2011 - Apr 2013 · 1 yr 8 mos
Mountain View, CA
Created strategy and execution plan for building referral network for LivHOME, one of the nation’s leading providers of professionally led in- home care for seniors. Developed and nurtured key business relationships with fiduciaries, attorneys, and healthcare professionals to generate a network of resources for seniors. Sponsored and successfully marketed seminars on eldercare with attorneys, fiduciaries, hospitals and skilled nursing facilities resulting in increased referrals from these targeted markets. Consistently met or exceeded monthly sales goals. Provided professionals, clients and families with education, resources and solutions to better serve their needs.
Designer Sales Consultant
Nordstrom Nov 1987 – Feb 2010
San Francisco and Palo Alto, CA
Sales consultant in designer clothing with clientele who have high expectations for customer service and depend on associates to be knowledgeable and reliable sources for information. Keep abreast of market trends, nurture and maintain customer relationships, maintain updated database of preferences, proactively contact customers with customized offerings to encourage sales, and execute follow ups. Was a top 10% sales producer in my department for eight years. Was the Nordstrom designer specialist for Donna Karan and was the only specialist to receive a bonus for exceeding a 55% sell through. Won the Customer Service All-Stars Award for exceptional customer service.
Pet Therapy Volunteer
Avenidas, Mountain View Avenidas, Mar 2010 - Oct 2010 · Volunteered weekly with my dog for a group of mentally and/or physically disabled seniors for pet therapy. Therapy focuses on structured pet interaction with day care residents, including petting, ball throwing and retrieval, and viewing pet tricks.
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