Customer Service Office Operations
Resume:
Vito Palmisano
Hemet, CA **545
********@*****.***
Summary
Creative Clerk with dedication to achieving high level of customer service across various industries. Process-driven with keen attention to detail. Offering proven ability to partner with diverse professionals. Warehouse-savvy Shipping Receiver with 30+ years of experience on both receiving and shipping ends. Team player with leadership skills and history of training and mentoring new warehouse staff members. Versatile material-handling expert with drive to increase speed-to-market from receiving operation. Professional and well-rounded shipping/receiving clerk with superior clerical skills and transportation and warehouse expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles administrative tasks, including coordinating mail, records and travel arrangements. Dynamic Clerk known for commitment to balancing productivity and client satisfaction. Dedicated to quickly attending to client issues to drive loyalty.
Skills
Customer satisfaction
Materials transport
Processing mail
Driver communications
Verbal and writing communication
Administrative tasks
Handling payments
Safety and compliance
Shipping coordination
Professional and mature
Package preparation
Experience
May 1991 to October 2019
UPS San Bernardino, CA
Clerk, Shipping Receiving
Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Supported office clerical functions using word processing and other software, email and office machines.
Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
Compared shipment contents with paperwork to support inventory accuracy and records management.
Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
Prepared accurate shipping orders and bills of lading to direct and route materials.
Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
Tracked and documented incoming deliveries and current stock via computerized warehouse management systems.
Documented damaged, inaccurate or missing products and reported to management.
Unloaded and received incoming shipments, inspected packages for damage and routed packages to next destination according to documentation.
Developed positive professional relationships with shipping personnel to facilitate optimum service and enhance company's image.
Prepared packages for shipment by generating invoices and setting up courier deliveries.
Researched lost or missing shipments and initiated tracing process to locate shipments and meet customer needs.
Observed all deadlines, enabling timely completion of tasks.
Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
Opened and inspected packages received and routed to merchandise stocking or requisitioning department.
Delivered high-quality customer service through deep commitment to knowledge and performance.
Administered inbound shipping schedule to avoid congested receiving area and optimize receiving efficiency and delivery speed to customers.
Assisted team members with special projects by coordinating records and resources to meet expected requirements.
Pulled and organized requested documentation.
Operated forklift, pallet jack and hand truck to move materials within warehouse and to and from shipping vehicle.
Coordinated multiple receiving and warehousing operations simultaneously without sacrificing quality and supported outgoing shipping in response to observed needs.
Reviewed and monitored vendor shipping services and processes to avoid surprises in how and when warehouse received deliveries.
Oversaw office inventory by restocking supplies and submitting purchase orders.
April 1985 to May 1991
Raider Tool Steel South El Monte, CA
Delivery, Office
Solicited vendor quotes to determine optimal material purchase pricing.
Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
Completed daily pre-trip inspection checklist before first delivery.
Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Completed order forms and collected payments to keep customer accounts current.
Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
Operated manual and mechanical equipment safely to minimize injury and accident risks.
Contacted customers prior to delivery to coordinate delivery times.
Managed office inventory by maintaining documentation of stock.
Resolved customer complaints and adjusted orders.
Answered customer questions regarding shipments.
Notified customers of delays, decreasing calls to support.
Operated and maintained heavy equipment safely, including forklifts, stair climbers and pallet jacks.
Greeted visitors promptly and directed to correct locations.
Processed payments by accepting cash, checks and credit card payments.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Education and Training
Mt San Jacinto College San Jacinto, CA
Administration of Justice
April 1985 Charter Oak High School Covina, CA
High School Diploma
Accomplishments
Consistently maintained high customer satisfaction ratings.
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