Support Specialist Technical

JUAN VALERA

*** ***** ***** ** ****, TX ***** · 832-***-****

*********@*****.***

IT support specialist

EXPERIENCE

FEBRUARY 2021 – PRESENT

IT SUPPORT SPECIALIST I, WYMAN GORDON

- Create and maintain documentation as it relates to installation, configuration, and processes

- Manage servers, e-mail, print, file, and backup servers and their associated operating systems and software

- Responsible for establishing and maintaining user accounts, profiles, file sharing, access privileges and overall network and system security

- Provide essential system and network support for servers, network hardware, data storage equipment, virtual desktops hardware and software, printers, workstations and other network connected hardware

- Implemented systems and software upgrades of OS and configuration changes for users

- Terminate RJ45 cable and tone cable when needed

- Avaya IP Phone setup and first tier support

- Deliver, tag, sets up, and assist in the configuration of end-user PC desktop/laptop hardware, software, and peripherals

- Perform minor hardware repair for equipment that is not covered by third-party vendor maintenance agreements

- Track, update, and maintain helpdesk tickets using internal helpdesk software; and responding to incoming calls, pages, and/or e-mails regarding desktop problems

- Provide onsite and remote help desk support to end users at multiple locations in the Houston area

APRIL 2016 – FEBRUARY 2021

DISCIPLINE COORDINATOR, CFISD

- Understand the needs of the audience and can effectively communicate in writing.

- Help with technical support on CPUs and all electronic devices

- Attended meeting bi-weekly to outline agenda, itineraries, and events.

- Maintain sensitive and confidential students’ information

- Organized data entry, record maintenance and verification of information. APRIL 2014 – APRIL 2016

ASSISTANT MANAGER, RADIOSHACK ELECTRONICS

- Developed and maintained a positive relationship with customers

- Train employees with electronic knowledge from connectors, different cables and electronic devices

- Strategize sales techniques to improve in daily targets EDUCATION

06/2012

HIGH SCHOOL DIPLOMA, CYPRESS LAKES HIGH SCHOOL

AUGUST 2012 - PRESENT

TECHNOLOGY- AAS, LONE STAR COLLEGE

Currently enrolled at Lone Star College working towards many different certificates

SKILLS

● Excellent communication and organizational

skills

● Responsible, reliable and confident

● Bilingual

● Technical support

● troubleshooting

● Conscientious problem solver, good

interpersonal skills, helpful attitude, and

self-motivated

● Dedicated to quality

● Computer tech

● AD

2

Contact this candidate