Janessa Lucena Perez

**** * ***** **** ******* IL 60626 adz32k@r.postjobfree.com 312-***-****

Education

Columbia College Chicago IL August 2023- current

Pedro Albizu Campos High School, Chicago IL, 60622 Sept 2019 - June 2021 High School Diploma

Lakeview High School, Chicago IL 60613 Sept 2017- June 2019 Attended

Internships

Puerto Rican Culture Center, Chicago IL, 60622 March 2021- January 2022

● Placed at Nellie’s Restaurant to learn food handling procedures

● Managed online and in person orders effectively and accurately.

● Trained to follow food handling safety procedures Vida/SIDA - receptionist

● Took down appointments

● Answered the phone efficiently, learned the protocol fast

● Greeted customers as they walked in and took information when needed

● Follow up appointments by calling

Restorative Justice UIC law Internship, Chicago IL, 60622 January 2021 - April 2021

● Worked online with the Dean at Pedro Albizu Campos along with UIC law students and teachers

● Engaged in complex debates respectfully and thoughtfully

● Evaluated the state of the law field through research and study

● Communicated effectively with others of different backgrounds Work Experience

Patient Service Representative (whole health chicago), Chicago IL, 60614 August 2023 - Current

● Make and update patient accounts to get seen with certain providers

● Scanned ID’s + Insurance cards

● Handled cash and credit cards

● Followed company rules and always dressed in standard uniform. Security, Summit IL, 60501

February 2022 - February 2023

● Overnight shift

● Checking the premises to make sure all vehicles are parked in the right area

● Ensures anyone who is on the property is permitted to be

● Does rounds throughout the night to make sure none of the valuables can be stolen or in harm's way

Ross, Chicago IL, 60630 November 2020 - February 2021

● Organized merchandise and fixed displays

● Enforced CDC guidelines by making sure everyone had a mask and sanitized

● Experience with closing shifts, balancing out registers and cleaning the space Culver’s, Chicago IL, 60641 January 2020 - June 2020

● Implemented sanitary protocols during COVID-19 pandemic to ensure customer safety

● Tendered guests with excellent service and handled cash and orders quickly and accurately.

● Followed company rules and always dressed in standard uniform. McDonald’s, Chicago IL, 60645 February 2019 - July 2019

● Maintained cleanliness of space and enforced team protocols

● Attended customers with excellent service & handled orders quickly and accurately

● Handled cashier and closed out cashier orders

Child Care Giver, Chicago IL, 60642 July 2014 - January 2020

● Provided fun & educational activities in order to engage children.

● Assisted with homework by creating tests, index cards, etc.

● Escorted them to the park and other public places with caution by engaging with safety protocols

● Ensured children followed a strict sleeping & eating schedule. Volunteer Experience

Child Care, Northlake IL, 60164 January 2016- Present JROTC, Chicago IL, 60613 November 2017

Tutoring, Chicago IL, 60626 November 2018-2019

Extracurriculars

Swimming 2017

Dance 2015-2019

Greenhouse Club 2019-2020

Skills

● Proficient in using Google applications, including e-mail, docs, and presentations

● Great social speaker and team player / customer service

● Punctual

● Excellent time management

● Good stocker

● Efficient learner/adaptability

● Flexible

● Patience/problem-solving

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