Customer Service Administrative Assistant
Resume:
Ashley McIntyre
***** ******** ***** **. *******, TX 77014
*******.*@*****.***
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Seeking to offer experience across diverse industries for rewarding role with an excellent employer. ABM Stockroom/warehouse Houston, TX 09/2022-CURRENT Supervisor
●Assign agents assignments and supervise productivity.
● Packs up defective items or overstocks and arranges for shipment.
● Responsible for checking for shipment accuracy, and stocks or restocks items in the warehouse.
●Conduct daily shift reports and daily attendance.
● Unpack and organize inventory in the stockroom/warehouse.
●Train agents properly on productivity, insure proper safety procedures and make sure the warehouse is clean organize and conductable.
Exxotic Professionals Tax Service Houston, TX 04/2020-CURRENT Tax Preparer
● Prepare federal tax documents by assembling and analyzing financial information completing forms using software.
● Record tax information by entering information into database.
● Maintaine compliance with tax regulation by researching current regulations.
●Protect operations by keeping information confidential.
● Contribute to tax team results by welcoming new and different work requirements.
● Responsible for managing clients files, including but not limited to, completing intake forms, keeping clients updated and preparing documentation require by the IRS while attempting to resolve the client's issues.
World Pay Houston, TX 10/2018-03/2020
Fraud/Disputes Advisor
● Processed debit card cancellations and reissue requests; work with third party applications; updated card status in related systems and tracked card orders.
● Provided customer service support to branch personnel, customers, and customer experience center, assisting with questions and issues resolution.
● Processing debit card dispute claims initiated by customers.
● Review fraud trends and complete common point of purchase analysist and made recommendations to management for card reissues.
● Report confirmed fraud updates from internal applications submitted from customer care and branch service staff.
● Maintain working knowledge of Regulations E and Z and the effects it has on Debit Card Fraud.
Creek Village Assisted Living & Memory Care, Houston, TX 05/2016 to 10/2018 Administrative Assistant/ Sales
● Operated high volume multiple-call telephone switchboard console.
● Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
● Assist Business Manager with assigned tasks, record keeping, appointments, ect.
● Monitor office supplies and placed orders when necessary.
● Updated Resident and employee files.
● Processed Monthly rent checks.
Helping Hands Total Care, San Diego, CA 04/2008 to 03/2016 Healthcare Provider
● Assisted patients with daily living such as bathing, dressing, eating and ect. Prepared daily meals and snacks.
● Provided housekeeping and laundry services for patients.
● Helped with home management tasks such as bills, grocery shopping and cleaning.
● Worked to improve and enhance patient lives through effective and compassionate care.
Contact this candidate