Human Resources Resource
Resume:
Britney Hiser
Nashville, TN *****
CERTIFICATIONS
Notary Republic State of Tennessee- Davidson County
TECHNICAL SKILLS
Oracle
HCMS
Kronos
MS Office
HRIS Systems, Icims
Hire Express, True Screen
I3 Phone Software
Genysis phone system
Service Now (SNOW)
Paycore
Paychex
UKG/Ulti
E-trade
SAP
ADP SmartCompliance
DailyPay (EWA)
SmartCompliance Treasury
CORE SKILLS AND COMPETENCES
Excellent written and verbal communication, planning, leadership, and interpersonal skills, ability to pay attention to detail.
Accomplished team player with the ability to communicate effectively and efficiently.
Strong business acumen, capable of measuring performance metrics with sound understanding of employee relations while ensuring workplace safety and optimizing productivity.
Excellent ability to manage communications across multiple groups of business and technical teams.
In-depth knowledge of labor laws and HR policies with outstanding analytical and organizational skills.
Demonstrated mastery in planning, developing, and evaluating initiatives that support strategic goal attainment.
EXPERTISE
HR Management
Performance Management
Administrative Support
Talent Acquisition
Project Management
Conflict Resolution & Mediation
Recruitment & Selection
Regulatory Compliance
Change Management
Training And Development
Labor Management
Performance Appraisals
Risk Management
Compensation & Benefits
Property Management
EDUCATION
BACHELOR’S DEGREE IN HR MANAGEMENT
Strayer University
2012
ASSOCIATES OF BUSINESS MANAGEMENT AND ADMINISTRATION
National College
2009
High School Diploma (Business Management
East Robertson High School
2001
Supervisor-Payroll Support
Aramark December 2021 – May 2023
Primary contact for any EWA issues, or questions and will participate heavily in the project to get this project off the ground and successful by the anticipated Go Live date. DailyPay is fully integrated with our current Wisely pay card offerings that approximately 12% of Aramark employees currently utilize as a method of payment to receive their regular pay. Work closely with the Wisely Pay Card Analyst and cross-train in that role as well. Generates management reports.
Employee on-boarding liaison. Maintains on-going relationships with vendor support team. Analyze processes with a focus on continual improvements. Assisting in the deployment of new/enhanced technology solutions to the Payroll Community.
Supervise Payroll Support team of 3 payroll support specialist- Develop and document internal procedures for Payroll Operations on execution of all tasks associated with role. Monitor Contact Center call tickets: respond same day, remediate within 48 hours.
Ensure accurate direct deposit set up for employees enrolled in DailyPay.
Provides system administration for ADP Smart Compliance tool. Downloads and reviews reporting from vendor website daily.
Coordinate with Payroll Ops leadership team should we determine “CYCLE” will be utilized to quickly process any off-cycle payments to a single employee or to multiple employees at the same time.
Send funds to any account or pay card via “CYCLE” should we determine, this offering will also be used to fund electronic off cycle payroll payments to any employee bank account or card, whether or not the employee uses “PAY” by DailyPay.
Vice President of Human Resources
Haven Residential March 2021 – Sept 2021
Collaborated with executive leadership to define the organizations long-term mission and goals; identifies ways to support this mission through talent management.
Identified key performance indicators for the organizations human resource and talent management functions; assesses the organizations success and market competitiveness based on these metrics.
Researched, developed, and implemented competitive compensation, benefits, performance appraisal, and employee incentive programs. Provided guidance and leadership to the human resource management team; assists with resolution of human resource, compensation, and benefits questions, concerns, and issues.
Ensured compliance with employment, benefits, insurance, safety, and other laws, regulations, and requirements.
Maintained knowledge of laws, regulations, and best practices in employment law, human resources, and talent management. Drafted and implemented the organizations staffing budget, and the budget for the human resource department. Participated in professional development and networking conferences and events.
Director of Human Resources
Haven Residential Nov 2020– March 2021
Collaborated with senior leadership to understand the organization's goals and strategy related to staffing, recruiting, and retention. Planed, developed, coordinated, and implemented policies, processes, training, initiatives, and surveys to support the organization's human resource compliance and strategy needs.
Administered human resource programs including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
Identified staffing and recruiting needs; develops and executes best practices for hiring and talent management.
Conducted research and analysis of organizational trends including review of reports and metrics from the organization's human resource information system (HRIS) or talent management system.
Monitored and ensured the organization's compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews and modifies policies and practices to maintain compliance.
Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law; applies this knowledge to communicate changes in policy, practice, and resources to upper management. Developed and implements departmental budget. Facilitated professional development, training, and certification activities for HR staff.
CONTACT CENTER SUPERVISOR
Aramark HR Shared Services OCTOBER 2018 – NOVEMBER 2020
Coordinate a team of 15-20 contact center agents and managed escalated issues while delivering client-focused solutions.
Promote a customer-centric environment that stimulates an enthusiastic, motivating, and high-performance culture focused on continuous improvement. Contribute support to Payroll and Accounts Payable functions for the organization and improved the overall bottom line, thus enhancing processes in the organization.
Partner with Human Resources supports Contact Center to eliminate silos and drive efficacy to achieve organizational goals.
HUMAN RESOURCE SPECIALIST
Aramark HR Shared Services MARCH 2017 – OCTOBER 2018
Administered training and development to 20 Human Resources Sys OPS employees to elevate organizational performance.
Conducted onboarding, auxiliary, and development training to all new and existing HRA staff to ensure process improvement.
Fostered an open environment that promotes process improvements and strategic innovations, including overseeing monthly departmental metrics and reporting. Maintained an updated knowledge on best practices for information security, and communicated security procedures effectively to Human Resources Associates.
Performed internal audits on the HR Sys OPS team to ensure compliance with HIRES policy, service level agreements, and basic employment law.
HUMAN RESOURCE ASSOCIATE
Aramark HR Shared Services JUNE 2016 - MARCH 2017
Performed general Human Resources activities, including managing employee data in the organizational database, analyzing/processing new hire paperwork, background checks.
Lead team of 21 Human Resource Associates in genera HR Operations functions
Collaborated with several stakeholders, managers, employees, and the Adjudication team to research or resolve data and information inquiries. Processed HR transactions in HCMS, managed incoming calls/emails, and ran queries or Adhoc reports from HCMS.
HUMAN RESOURCES STAFFING SUPERVISOR/ON SITE MANAGER
Onin Staffing OCTOBER 2014 - APRIL 2016
Served as On-Site and Human Resources Manager for over 100 employees of Temp Teammates and managed Kronos edits for onsite staff and processing of branch payroll for over 400 teammates.
Achieved client requisitions through talent acquisition and onboarding of Temp Teammates while serving as client liaison.
Conducted onsite Drug Screening and Background Processing on employees to ensure transparency and compliance with the organizational policy.
PROPERTY MANAGER
WHTES CREEK SELF STORAGE APRIL 2013 - APRIL 2015
Coordinated and executed all property-related activities, including management and marketing of the property, a record of continually increasing property revenue.
Conducted routine property inspections, obtained reports for renovations and transferability of properties while rectifying residential non-compliance issues for property, tenant requests, and invoice for tasks.
Performed several administrative duties, including lease document preparation, retail sales filing, and profit & loss statement preparation.
HR ADMINISTRATIVE ASSISTANT
WHTES CASTLE SYSTEMS INC MAY 2000 – NOVEMBER 2012
Managed daily operational and administrative support to the V.P. Regional Director, Regional Director of Restaurant Operations, 3 District Supervisors, and 10 locations.
Served as Human Resources Generalist
Payroll Audit for over 300 employees
Bank financial reconciliation
Managing inventory, audits, post, and tracking.
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