Customer Service Client Services

SUMMARY

SKILLS

EXPERIENCE

SHERICA WILLIAMS

Decatur, GA 30034 C: 678-***-**** ******************@*****.*** Attentive individual offering over [Number] years' as Driver for [Type] companies. Polished and enthusiastic with a focus on safety and client services. Confidentiality understanding

Safe driving techniques

Route management

[Type] vehicles expertise

Driving and transportation

Passenger support

Schedule management

07/2016 to Current Order Processing Specialist

Vesta Corporation Alpharetta, GA

Received, reviewed and entered customer orders timely. Verified accuracy of information and executed clarification of orders. Provided tracking details and resolved problems for customers. Recommended products and services to suit customer needs. Accurately entered data in numerical and alphabetical order. Assisted with administrative tasks, including filing, answering phones and

[Task].

02/2012 to 07/2016 Night Shift Manager

Jimmy John's Norcross, GA

Ran daily reports to assess performance and make proactive adjustments. Increased overall team efficiency and productivity. Cross-trained in every store role to maximize operational knowledge. Served all types of customer needs and resolved problems to satisfaction. Assigned tasks based on operational needs and individual strengths. Stocked shelves and racks and placed mannequins in key areas to attract customers to store.

Kept facilities secure and workers safe with proactive premises monitoring. Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.

Managed restocking, cleaning and organizing of customer-facing and back-end areas.

Implemented training to improve knowledge base of staff and used cross- training methods to maintain productivity during employee absences. 01/2008 to 02/2012 Driver

5 Star Transit Atlanta, GA

Demonstrated professional conduct with clients and families do deliver outstanding customer service.

Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents. EDUCATION AND TRAINING

Interacted with customers pleasantly to meet needs and drive satisfaction. Completed pre- and post-trip safety inspections to record and report any defects and malfunctions.

Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.

Saved over $[Amount] in potential vehicle repair costs by performing

[Timeframe] safety and maintenance checks.

Inspected vehicle before and after every trip to assess performance and maintenance requirements.

Planned optimal routes to minimize delays and maximize time efficiency. Utilized on-board computer to optimize routes and continuously meet estimated delivery times.

06/2001 GED

Centennial High School Roswell, GA

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