Customer Service Call Center
Resume:
Eboni Martin-Swann
Jackson, MS 39204
*******@*******.***
Objective:
I am seeking a customer serviceBM position where my business acumen, skills, knowledge, experience, and professionalism will contribute to my advancement and your company’s profitability and growth.
Specialist Finance/ Account Follow Up:
BMHS, Jackson,Ms 03/2020 to 10/2022
Responsibilities :
• Communicates with insurance companies daily
• Reviews payment variance and word queues daily
• Review accounts for accuracy
• Completes assigned goal
• Processes work queues daily
Transaction processing:
Conduent, Ridgeland, Ms 10/2018 to 03/2020
Responsibilities:
• Researching and analyzing and updating patient information
• Utilizing different systems
• Process all transactions and perform all task accurately
• Meet or exceed the daily productivity standards for each task
• Ensure timely completion of task
Professional Experience:
Xerox State Healthcare, LLC, Ridgeland, MS 01-19-2016 to 10/2018
Customer Care Assistant
Responsibilities:
Answer calls and assist MS Medicaid beneficiaries and providers in a high volume, inbound call center
Navigate through multiple computer applications with speed and accuracy
Work with customers to resolve inquiries
Provide troubleshooting assistance to customers
Accept and implement coaching and feedback in order to achieve individual and team performance goals
Maintain a high level of world class customer service/professionalism to a wide range of customers
Read and interpret documents
Creative Learning Child Care Center, Jackson, MS 03-01-2011 to 12-30-2015
Director Designee
Responsibilities:
Assist the Director and takes charge in the absence of the Director
Acts as liaison between staff, parents and the Director
Assists with the recruitment and selection of center staff
Aids in the development of weekly schedules
Develop curriculum
Oversees classrooms to allow break periods for teachers
Attends training and certification classes
Accepts and tracks payments
Marriott Hotel, Jackson, MS 08-01-2007 to 03-01-2011
Housekeepers
Responsibilities:
Enters and prepares room for cleaning
Makes beds
Dusts the room and furniture
Replenishes guestroom and bath supplies
Checks and secures the room, returning any items left behind
Attends to guest calls & requests
Follow standard operating procedures
Education:
Lanier High School
Cornerstone Christian Correspondence School
References:
References and salary history are available upon request.
Contact this candidate