Eboni Martin-Swann

**** ******* **

Jackson, MS 39204

601-***-****

adz30a@r.postjobfree.com

Objective:

I am seeking a customer serviceBM position where my business acumen, skills, knowledge, experience, and professionalism will contribute to my advancement and your company’s profitability and growth.

Specialist Finance/ Account Follow Up:

BMHS, Jackson,Ms 03/2020 to 10/2022

Responsibilities :

• Communicates with insurance companies daily

• Reviews payment variance and word queues daily

• Review accounts for accuracy

• Completes assigned goal

• Processes work queues daily

Transaction processing:

Conduent, Ridgeland, Ms 10/2018 to 03/2020

Responsibilities:

• Researching and analyzing and updating patient information

• Utilizing different systems

• Process all transactions and perform all task accurately

• Meet or exceed the daily productivity standards for each task

• Ensure timely completion of task

Professional Experience:

Xerox State Healthcare, LLC, Ridgeland, MS 01-19-2016 to 10/2018

Customer Care Assistant

Responsibilities:

Answer calls and assist MS Medicaid beneficiaries and providers in a high volume, inbound call center

Navigate through multiple computer applications with speed and accuracy

Work with customers to resolve inquiries

Provide troubleshooting assistance to customers

Accept and implement coaching and feedback in order to achieve individual and team performance goals

Maintain a high level of world class customer service/professionalism to a wide range of customers

Read and interpret documents

Creative Learning Child Care Center, Jackson, MS 03-01-2011 to 12-30-2015

Director Designee

Responsibilities:

Assist the Director and takes charge in the absence of the Director

Acts as liaison between staff, parents and the Director

Assists with the recruitment and selection of center staff

Aids in the development of weekly schedules

Develop curriculum

Oversees classrooms to allow break periods for teachers

Attends training and certification classes

Accepts and tracks payments

Marriott Hotel, Jackson, MS 08-01-2007 to 03-01-2011

Housekeepers

Responsibilities:

Enters and prepares room for cleaning

Makes beds

Dusts the room and furniture

Replenishes guestroom and bath supplies

Checks and secures the room, returning any items left behind

Attends to guest calls & requests

Follow standard operating procedures

Education:

Lanier High School

Cornerstone Christian Correspondence School

References:

References and salary history are available upon request.

Contact this candidate