Customer Service Representative
Resume:
Latiyah Lacey
Jackson, MS
*************@*****.***
Willing to relocate to: Jackson, MS - Clinton, MS - Rankin County, MS Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Startek - Jackson, MS
May 2023 to Present
I am dealing with customers and when they purchase tires and if they have a complaint they will come to me for help I also may help. I have been doing this kind of work for 10 plus years now Cashier/Customer Service
Save-A-Lot - Jackson, MS
December 2019 to Present
I greet everyone with a smile and make sure they find everything they are looking for. I come work morning shift so I am making sure everything is stocked and organized so when the store is opens it’s nice and neat. I make all my customers feel great upon check out. Cutomer Service Representative
Telperformance USA - Remote
February 2019 to April 2023
I work for apple doing tech service for them helping customers with phone problems I have over 6 years of experience
Daycare Teacher
Ray Of Sunshine Learning Center - Flowood, MS
May 2020 to July 2022
have at least 3 1/2 years in childcare
Infant 1 year
I was a Floater as well
Customer Service Representative
Alorica Calling Center - Remote
May 2015 to March 2022
I had to answer incoming calls for the company and make sure I resolved their issue. I have 5 1/2 years worth experience
Customer Service Representative
Apple - Remote
March 2017 to November 2020
I had to answer calls in regards to orders, and tech support. I have a roughly 3 years and a half years of experience. Assistant Manager
Sprint Mart - Jackson, MS
July 2017 to September 2019
I open the store I made sure I did store close and all paperwork. I counted all registers made sure my employees came in before starting there shifts and recounted registers. I counted safe got the money that was made the day before and took the deposit to the bank once the banks open. I made sure all customers was greeted upon entering and made sure they had the best day. Cashier/Customer Service
Walgreens - Clinton, MS
January 2011 to November 2017
I worked grave yard shift which consist of making sure they got in an out. I made sure everything was stock. I greeted everyone with a smile I made sure my customers found everything they were looking for I made sure my customers was happy coming and going. I made sure I did all sale stickers and hade them out before the morning shift came and before the customers actually started rolling in. Manager
Burger King - Jackson, MS
February 2015 to September 2016
I open the restaurant I made sure I did store close and all paperwork. I counted all registers made sure my employees came in before starting there shifts and recounted registers. I made sure the broil was warming I Massey sure we have all the food for my shift. I counted safe got the money that was made the day before and took the deposit to the bank once the banks open. I made sure all customers was greeted upon entering and made sure they had the best day. Cashier/Customer Service
Education
Associate's degree in Business Administration
Bryant & Stratton College-Online - Buffalo, NY
June 2023 to Present
Associate in Medical Administration Asst
Ultimate Medical Academy-Tampa - Tampa, FL
October 2013 to July 2016
High school or equivalent in HSD
Forest Hills High School - Jackson, MS
August 2008 to September 2011
Associate
Skills
• Crew Member (10+ years)
• Customer Service (10+ years)
• Food Service
• Microsoft Office
• Microsoft Powerpoint
• Microsoft Outlook (9 years)
• Microsoft Word (10+ years)
• Cash Handling
• Cashiering (10+ years)
• Management Experience
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