Customer Service Security Officer

Keturah L. Tilus

315-***-**** *******.*****@*****.***

Security, Hotel Operations and Customer Service

Objective: 9+ years experience in the Security and Customer Service Industry. To gain employment in an organization that allows upward mobility. To offer my patience, communication, Leadership skills, acquire new skills and knowledge in order to be an asset to any company. Desire to work in a fast paced environment that is built on teamwork and great communication. Experience:

NEW YORK NEW YORK Hotel and Casino 03/2015-Present Security Officer

• Dispatcher for Property Operations which include but not limited to HotSOS, Opera

• Monitor alarm system and surveillance cameras

• Provides excellent guest service to guests and employees and resolve complaints and is- sues involving both guests and employees

• Perform gaming drops/transactions, including carrying drop boxes and chip carriers

• Write reports of daily activities and irregularities such as property damage, theft, guest or employee accidents, or unusual occurrences

• Act as a dispatcher to relay information, messages and/or emergencies to or from ap- propriate personnel using telephones or two-way radios

• Assist in emergency situations by securing the scene to prevent further loss or damage, advise personnel of threats and potential threats, summon emergency responders to the incident, and initiate and conduct evacuation procedures

• Successfully attended and passed all mandatory training to include defensive tactics, first aid, CPR/AED training/drill

G4S Security

Saline, MI

Security Officer 10/2012-11/2013

• First responder to medical and safety issues, wrote incident reports

• Secured Toyota property checked ID’s and signed in visitors

• Building, vehicle Patrols and investigated alarms, property damage

• Construction site supervision, fire watch

• Excellent Customer Service

• Monitored CCTV

• Shift turnovers

• Chauffeured clients to and from work sites

FJC Security Services Inc. Jamaica, N.Y.

Site Manager 12/2005-01/2010

• Managed day to day security operations on several work sites

• Communicated security initiatives, coached staff and performance issues

• Assisted with scheduling, roll call management and set up of ad-hoc jobs off hours

• Worked closely with clients to develop an open line of communication

• Advocated for employee recognition

• Managed twenty or more employees at different sites including site Supervisors Duty Manager

• Oversaw performance of all Agents on shift and ensured minimum post standards are met

• Mentored employees and communicated with contract client

• Assisted with scheduling and roll call management

• Disciplinary issues, accidents and client complaints

• Managed fifteen or more employees

Keturah L. Tilus – Page Two

315-***-**** *******.*****@*****.***

Education and Professional Certifications

First Aid Training Certificates, CPR/AED Red Cross – 2014 Kingsborough Community College, Brooklyn, N.Y. (35 Credit Hours Completed) Guard of the Year FJC Aviation Division 2006

Guard of the month FJC January and April 2006

References are furnished upon request

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