Fealia Pier

Young professional looking to immediately fill position at a mainline or regional airway in order to assurre protocols are met with amazing grace and intricate precision

Chicago, IL

adz2x7@r.postjobfree.com

773-***-****

Willing to relocate: Anywhere

Work Experience

Lead Customer Service Representative

General Truck Repair - Chicago, IL March 2017 to Present

Assured DOT inspections were completed and accurately by mechanics

Returned email,conducted inbound calls, and outbound calls of regional truck part companies and truck drivers alike

Calmly deescalated misunderstandings between fellow peers or truck drivers

Assisted truck drivers and parts dispatchers with a warm and professional attitude

Childcare Provider

Child Care Resource & Referral - Chicago, IL October 2014 to January 2017

Develop then execute a safe and effective cleaning plan to ensure sanitation of all of the interactive areas

Monitor schedules after developing them to ensure that children have enough play-time, physical activity and rest

Quickly administer CPR or first-aid to children when necessary

Always maintain excellent verbal and written communication with parents and guardians

Education

College Coursework in Child Development

City Colleges of Chicago-Kennedy-King College - Chicago, IL

August 2013 to June 2015

High School Diploma

Rauner College Prep - Chicago, IL

August 2008 to June 2012 Skills

Swift

Stress Management

Lactation Consulting

Languages

Japanese (Hiragana) - Fluent Spanish - Intermediate

English - Expert

Certifications and Licenses

Child and Baby First Aid/CPR/AED

August 2021 to August 2023

Illinois Mandated Reporter Certification

March 2017 to March 2024

SBS/Traumatic Brain Injury Prevention Certification

July 2020 to July 2023

SIDS/SUID/AAP Safe Sleep Certification

July 2020 to July 2024

Food Handler Certification

July 2021 to July 2023 Assessments

Customer service Proficient

July 2021

Identifying and resolving common customer issues Full results: Proficient

Building relationships for childcare providers Expert

October 2020

Building positive and productive relationships with families of children ages 0 3 Full results: Expert

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