Customer Service Financial Services

Brian Bendo

586-***-**** ******@*******.*** www.linkedin.com/in/brian-bendo

Professional Summary

• Dedicated individual with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Seeking opportunities to be a Financial Accountant. Experience

Actalent, Troy, MI

Recruiter Aug 2023 – Present

• Completed paperwork for newly hired staff to be fully compliant.

• Collaborated with hiring managers to interview ideal candidates.

• Determined application requirements with detailed analysis of job descriptions and qualifications.

North American Senior Benefits

Insurance Agent Jun 2023 – Aug 2023

• Established strong customer relationships with regular outreach and follow-ups to maintain high satisfaction rate.

• Explained different options to prospective clients and recommended suitable insurance policies.

• Scheduled on-site visits and presentations to connect with new, established, and potential clients.

MSU Federal Credit Union, Auburn Hills, MI

Campus 2 Career Intern Sept 2022 – April 2023

• Took ownership over customer concerns, following issues through to resolution.

• Overlooked business accounts, credit analysis to determine risk factor of large loans.

• Displayed positive, professional, and empathetic tone to deliver consistently superior service. Aspen Restaurant, Macomb, MI

Prep Cook Nov 2021 – April 2023

• Assisted kitchen staff with meeting demands of fast-paced kitchen operations.

• Stocked, labeled, and rotated kitchen inventory in refrigerated storage and shelves.

• Created base ingredients for meals and garnishes for dishes. Education:

Oakland University, Rochester, MI

School of Business Admin - Bachelor of Science - Major Finance May 2023 Licenses and Certifications

• Department of Insurance and Financial Services (DIFC License). May 2023 Language / Skills

- Fluent in Albanian - Account Management - Client Relations

- Microsoft Office - Technical Support - Time Management

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