Customer Service Problem Resolution

ASIRADEW

NEW CARROLLTON MD *****

AMARE 443-***-****

**********@*****.***

JOB EXPERIENCE

CINNABON

Annapolis, MD

Manager and Customer Service,

•Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.

•Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).

•Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

•Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

•Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

EDUCATION

. Completed coursework towards diploma

Anne Arundel Community college, Arnold, MD

Associate degree program

.

•I worked long hours in strenuous activities while attending school full-time. Often, I managed as many as 18 credit hours a week in school. and other structured activities while maintaining above-average grades (mostly A, sometimes B grade). I got three Honors list certificates by the college president.

Completed coursework towards a Bachelor of Science Degree

•I do not work after I got my BSc and there is no experience with that.

ADDITIONAL SKILLS

• I am able to get along well with co-workers and accept supervision. Received positive evaluations from previous supervisors, I am willing to try new things and interested in improving efficiency on assigned tasks. I always concerned with quality. Produce work that is orderly and attractive. Ensure tasks are completed correctly and on time. I am active soccer player competitor for one year. I Learned discipline, teamwork, and how to follow instructions and hard work. I developed ambitious, outgoing, reliable and have sold work ethic.

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