Customer Service Sql Server

Carl Marcel Augustin, IT Administrator

Newark, US, 786****-***, *************@*******.***

PROFILE Motivated and professional IT Specialist with over a decade ofvaluable experience in monitoring project performance to ensurecompany success.

EMPLOYMENT HISTORY

Jan 2023 — Present IT Operations Manager at UNBROSSA

• Led a team of IT professionals to successfully complete key IT projects on time and within budget

• Developed and implemented IT best practices, resulting in a 38% improvement in IT efficiency and productivity

• Implemented a secure patching strategy to ensure all systems and applications were up-to-date and secure

• Streamlined IT operations by automating manual processes, resulting in a significant reduction in IT costs

• Performed system performance tuning to optimize system resources and reduce latency to enhance customer experience

Dec 2020 — Jan 2023 Senior System Admistrator, UNBROSSA

• Monitored system performance, identified potential issues, and implemented corrective action to prevent outages Installed, configured, and maintained software applications, resulting in improved system productivity and efficiency

• Developed and implemented backup and disaster recovery plans, ensuring business continuity in the event of an outage

• Designed and implemented a highly available and fault-tolerant system architecture, leveraging AWS and Azure

• Developed a hybrid cloud infrastructure that allowed for secure data transfer between on-premise and cloud-based systems

• Created and maintained detailed network documentation, including network diagrams and device configurations

May 2015 — Nov 2021 Senior IT Engineer, International Logistics Systems Inc. FL

• IT project on time and within budget Implemented IT Monitoring and ticketing systems and tools, resulting in significant improvement in IT support response time

• Streamlined IT operations by automating manual processes, resulting in an important reduction in IT costs

• Documented IT processes and procedures, allowing for faster on-boarding of new employees

• Developed a customer service dashboard to visually represent customer service metrics in real-time

• Developed an IT budgeting system that accurately tracked and Jul 2011 — Apr 2015 Presales Engineer, International Logistics Systems Inc. Miami, FL

• Providing information about products or services to potential clients, including demonstrations of new products or services

• Consulting with customers to determine their needs and preferences to help them select the right products or services for their needs

• Created compelling presentations and interactive product demos, significantly influencing prospective clients and achieving a remarkable 75% increase in successful sales closures.

• Cultivated strong partnerships with sales teams, aligning technical expertise and revenue generation, leading to a 65% growth in overall revenue.

• Recognized with the prestigious "Top Performer" award twice in the Caribbean Region for consistent excellence and impactful contributions.

• Conducting tests to determine if products meet quality Nov 2009 — Jul 2011 Cyber Security Officer, Trilogy International Partners FL Miami

• Created a security awareness program that increased employee knowledge of cybersecurity threats and best practices

• Conducted security audits to identify and address vulnerabilities in IT systems and infrastructure, resulting in improved system security Implemented a network monitoring system that detected and alerted IT staff of potential security threats, reducing the risk of data breaches

• Developed and implemented a comprehensive IT security policy that reduced the organization’s vulnerability to cyber threats

• Configured and maintained security tools and technologies, such as antivirus and anti-malware, to protect the organization’s systems

• Monitored the network for malicious activity and implemented countermeasures to protect the organization’s systems

Apr 2008 — Nov 2009 Business Intelligence Analyst, Trilogy International Partners Business Intelligence Miami, FL

• Quality-assured data before loading into the data warehouse to ensure accuracy and completeness

• Maintained a data warehouse that integrated data from multiple sources

• Conducted ad-hoc analyses to answer business questions and provide insights to stakeholders, resulting in improved operational efficiency and cost savings

• Analyzed and visualized large datasets to uncover key insights, resulting in a serious increase in revenue for the company

• Collaborated with cross-functional teams to identify and resolve data-related issues, resulting in improvement in data accuracy

EDUCATION

Sep 2003 — Aug 2007 Bachelor in Computer Science, ESIH Unversity SKILLS Effective Time Management

Fast Learner

Ability to Work in a Team

Communication Skills

CERTIFICATES AND

SPECIALIZED TRAININGS

- AWS Certified Solution Architect

- AWS Certified Cloud Practitioner

- CompTIA Security+

- Microsoft Certified Professional

- Project Management Program Boot-camp

- Certified Advanced Security Practitioner Boot-camp HARD AND SOFT SKILLS • Windows Server, RedHat, Ubuntu, Debian, MacOS, Microsoft Windows

• SQL, T-SQL, PL-SQL, JAVA, C#, VB.NET, PowerShell, Bash, Python

• VMware, Hyper-V, Oracle VM, Intuit Quickbooks, Solarwinds, Azure, AWS, Office365, ManageEngine,

Carl Marcel Augustin

AWS Certified Solutions Architect - Associate

Aug 19, 2023

Aug 19, 2026

BPPKFZPC9JF4QQSG

https://aws.amazon.com/verification

Carl Marcel Augustin

AWS Certified Cloud Practitioner

Jul 22, 2023

Jul 22, 2026

KCFK69X2XE14QK31

https://aws.amazon.com/verification

Course Completion Certificate

Greg Roels Global Knowledge

Senior Vice President US Operations & Open Enrollment This is to certify that

CARL MARCEL AUGUSTIN

has successfully completed

PMP® EXAM PREP BOOT CAMP

36 PDUS

OCTOBER 19 - 22, 2015

Transcript Legal name: CARL MARCEL AUGUSTIN MCID: 5861297 Carl Marcel Augustin

Username: CarlMarcelAugustin-2520

Contact email: *******@*******.***

Number of active certifications

1

Number of historical certifications

3

Number of exams passed

5

Active certifications

Certification title Certification number Earned on Expires on Microsoft Certified Professional 1BN474-E558FA May 26, 2015 N/A Passed exams

Exam title Exam

number

Passed

date

Installing and Configuring Windows Server 2012 410 May 26, 2015 PRO: Designing Database Solutions by Using Microsoft SQL Server™ 2005 441 Jan 29, 2009 PRO: Designing and Optimizing Data Access by Using Microsoft SQL Server™ 2005

442 Dec 26, 2008

Managing and Maintaining a Microsoft Windows Server 2003 Environment 290 Feb 1, 2008 TS: Microsoft SQL Server™ 2005 - Implementation and Maintenance 431 Dec 6, 2007 Historical certifications

Certification title Certification number State

Microsoft® Certified IT Professional: Database Developer on SQL Server 2005

Earned on Jan 29, 2009

CC4949-CE6443 Retired

Microsoft Certified Professional

Earned on Feb 1, 2008

DA9269-315F3D Retired

Microsoft® Certified Technology Specialist: SQL Server 2005

Earned on Dec 6, 2007

19JB5E-F75434 Retired

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