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Customer Service Representative

Location:
Champaign, IL
Posted:
October 01, 2023

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Resume:

Willy-Ann Hoff CHAMPAIGN, IL *****

https://www.jobcase.com/p/willy-ann.hoff

Work Experience

MATTIS AVENUE FREE METHODIST CHURCH

June 2012 - Present • Champaign, IL

Perform a variety of duties but not limited to serving and volunteering whenever and wherever needed, such as within our CLC classroom with our young children developing their skills. Assist within our small group, Faithful Families not, to increase team effort and community awareness during our Global 6k for Water Supported and worked together with others as an Usher/Greeter making those comfortable whether new-comers or have already been attending before Perform any necessary service tasks when necessary Youth Volunteer

ACT-SO Civic and Social Organization

September 2017 - November 2019 • Champaign, IL

Afro-Academic, Cultural, Technological and Scientific Olympics Challenged students to excel through raising standards of expectations in programs and events Oversaw the daily operations of activities, plans, and meetings for program development Prepared necessary materials to increase community awareness of organizations' presence Supported superiors through acting as the primary point of contact for families Registered all new members to the Organization and ensured proper filing

Office Manager/Book Keeper

Rhodes Furniture

November 2003 - August 2005 • Champaign, IL

Responsible for the day-to-day office operations and ensuring smooth and efficient work flow Specialized in project management and exceeding deadlines Responsible for handling customer service complaints, reconciliation, and inquiries Handled employee payroll, account collections, and processed all cash receipts Personal Care HMO, Customer Service Rep

March 2000 - August 2001 • Champaign, IL

Maintained patient charting and physician recommendations in preparing proper medicine intake Reviewed and analyzed all intake and registration to ensure compliance Processed and filed claims properly while maintaining familiarity with required processes and documents Reviewed Patient Rights Responsibilities, Notice of Privacy, and other information regarding patient intake with families and patients as required Worked with patients that were in collections and provided payment plans to identify mutual resolutions Planned Parenthood of East Central

November 1997 - August 1997 • Champaign, IL

Registered all patients utilizing 3rd party payers and patient insurance cards under HIPAA guidelines Ensured the proper recording of all co-payments and cash drawers according to company policies Input all patient information into software systems for appropriate review by medical staff Obtained and updated patient information and demographics as necessary Completed MSP with the utmost authority in accordance with Medicare laws Education

Parkland College, Champaign IL

BACHELORS, Associate of Arts

August 1987 - December 2002 • Charleston, IL

Liberal Arts and Sciences With Concentration in Psychology, Statatics, Independent Studies and Research Skills

Decision Making Team work Advocate Multitasking Computer sklls Cash Management Customer Service Skills Energetic Work Attitude Dedicated Work Ethics

Volunteering

NAACP of Champaign County

Education Committee

October 2017 - Present • Champaign, IL

A sound mind. Attended City Council meetings when needed to. Volunteered for the #NoBully event put on for high school girls.

Iota Phi Theta, INC

Iota Sweetheart

August 1987 - Present • Charleston, IL

We perform many community services, fundraisers and empower our Youths for scholarships. Champaign County 4H

Youth Leader

April 1995 - June 1998 • Champaign, IL

I began as a volunteer empowering both girls and boys in grades three to high school through arts and crafts, sewing, visual arts and bringing out their talents, including but not limited to piano recitals. Most often or not, they were allowed to compete at the local level then at the state level which means, a lot of preparation and dedication while having fun.



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