Ilene G. Westmoreland Medical Professional

adz2p7@r.postjobfree.com 619-***-**** Lemon Grove, CA 91945

●Certified Phlebotomist with a proven history of skillful and precise performance of venipuncture and capillary punctures to collect and properly store samples. Dependable professional with a high level of accuracy, attention to detail, and the ability to thrive under pressure. Analytical thinker with a demonstrated knowledge of medical terminology, infection-control protocols and data management. Collaborative communicator possessing excellent patient-relations and compassionate communication skills to assist in alleviating patient anxieties. Fluent in English and Spanish.

Areas of Expertise include:

Phlebotomy

Blood Collection & Handling Safety

Medical Records Review

Venipuncture & Capillary Puncture

Relationship Building

Blood Specimen Storage

Quality Assurance & Controls

Patient & Donor Care & Treatment

Teamwork & Collaboration

Multitasking & Prioritization

Problem Resolution

Time Management

Professional Experience

Vista Adult School- Vista, CA-2017-05/2021

Phlebotomy Instructor for Vista Adult School

WEST PACIFIC LABORATORY San Diego, CA 2016

A laboratory facility providing quality and precise testing focused on patient care first.

Lab Technician I

Processed samples and performed laboratory examinations and quality control to assist in the execution of tests, compilation of data and analysis of results. Maintained patient documentation in the company database to ensure regulatory compliance and confidentiality.

Key Accomplishments:

●Managed full operations of obtaining and processing samples for 2 doctors in a high-profiles specialty research facility.

●Recognized and reported errors and discrepancies during continual quality control checks and assisted in effectively reconciling issues.

LAB CORP (formerly PATHOLOGY INC.) San Clemente, CA 2015 – 2016

The country’s premier full-service women’s health laboratory specializing in reproductive

FDA donor testing and anatomic, molecular and digital pathology services.

Certified Phlebotomist II

Deciphered the best possible methods and collected samples from patients, labeling vials with proper patient identification. Prepared blood, saliva and urine samples for drug screening, paternity tests, alcohol detection and other laboratory tests for clients that included long-term care facilities, drug rehabilitation centers, prisons and psychiatric clinics.

Key Accomplishments:

●Assisted company in the transition from Pathology Inc. to Lab Corp, working with upper management to merge systems and databases, and maintaining smooth operations so no patients were adversely affected.

●Utilized venipuncture and capillary puncture techniques to obtain samples in an efficient manner to limit waiting times and handle up to 30 patients at a time.

●Specialized in collecting samples from geriatric patients, utilizing compassionate communication to alleviate anxiety and collaborating with staff to develop positive relationships.

QUEST DIAGNOSTICS INCORPORATED Laguna Hills, CA 2012 – 2015

The largest provider of clinical laboratory services in Southern California.

Site Lead

Directed clinical laboratory with hands-on leadership, processing patients for phlebotomy, skin puncture and urine drug screens. Provided administrative support, ordering supplies and maintaining patient and office accounts to meet compliance and audit requirements.

Key Accomplishments:

●Assisted in opening a new location that became the busiest and premier site in Southern California within 4 months, and promoted to Site Lead after 2 years due to skills, knowledge and leadership abilities.

●Oversaw up to 9 staff members, training and evaluating them to ensure comprehension of company processes and policies, and creating schedules to meet the needs of hundreds of daily patients.

●Collected samples from up to 60 patients daily, delivering excellent service and addressing concerns and inquiries effectively and efficiently.

●Conducted a review of the use of butterflies and trained team members in the use of drawing with straight needles, resulting in a 30% savings in annual costs for the facility.

●Successfully led the team in creating excellent patient experiences which resulted in multiple positive Yelp reviews.

BIOMAT GRIFOLS USA El Cajon, CA 2010 – 2011

Recognized with over 70 years in transfusions, blood banking, protein therapeutics and laboratory analysis.

Phlebotomist

Identified best methods to obtain and process specimens for laboratory testing. Verified test requisitions and followed samples throughout the screening process to maintain integrity. Monitored equipment to ensure quality samples, preparing and connecting automated plasmapheresis machines and troubleshooting issues.

Key Accomplishments:

●Conducted interviews and testing to determine suitability of donors prior to venipuncture.

●Calibrated equipment and performed maintenance of the autopheresis machines and associated equipment.

●Selected as a member of the safety team, overseeing initiatives and programs to improve workplace safety.

●Assisted with the planning and organizing of fundraisers for the Hemophiliac Foundation, raising over $2,000 in donations for the foundation.

ALLIANCE CLINIC/QUEST DIAGNOSTICS El Cajon, CA 2009 – 2010

A provider of low-cost primary healthcare services.

Phlebotomy Technician

Utilized medically-accepted techniques to draw blood and take other biological specimens, tagging each sample and maintaining complete and accurate documentation to ensure collection integrity.

Key Accomplishments:

●Obtained experience with centrifuging, pipetting and transport tube transferring to handle samples.

●Performed routine and emergency medical services on patients.

Volunteered as a Red Cross Tech at Balboa Naval Hospital and provided on-site healthcare for the National Guard Exams from 2010 to 2011.

Education & Training

Bachelor of Arts in General Education

SADDLEBACK COMMUNITY COLLEGE Orange County, CA 2013

Phlebotomy Technician Certification, Sweetwater Union ROP, Chula Vista, CA, 2007

Medical Terminology Certification, Sweetwater Union ROP, Chula Vista, CA, 2007

First Aid and CPR Certified, American Heart Association, expires 2018

Spanish Bilingual Program completed, University of Guadalajara, MEXICO, 2005

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