Customer Service Data Entry
Resume:
Amanda Finney
A proficient self-starter with a sense of urgency.
Roseville, CA 95678
*************@*****.***
Proactive Customer Service Representative with 4+ years of experience resolving customer inquiries and building relationships with clients. Punctual and upbeat individual who is able to demonstrate effective communication and organization while under pressure. Authorized to work in the US for any employer
Work Experience
Key Holder/Customer Service
3 Monkeys Smoke & Vape Shop - Roseville, CA
March 2022 to Present
• Promptly greeting customers in a friendly, upbeat demeanor and efficiently assisting them with their product requests and inquiries
• Ability to gain returning customers by building relationships
• Recording weekly product inventory
• Organizing and inputting product orders
• Printing price tag labels, labeling and putting up stock for every order
• Reliable source of product knowledge for customers
• Reliable for covering shifts
• Ability to work efficiently under pressure and work in a team environment
• Maintaining a clean and appealing store environment for customers by completing daily cleaning tasks and reorganizing display cases as needed
• Recording daily cash and credit sales and generating nightly cash deposits Administrative Assistant
Tri-C Tire Recycling - West Sacramento, CA
May 2021 to January 2022
• First point of contact for a range of staff, clientele, and outside stakeholders.
• Answering a three-line phone, screening incoming calls to the appropriate personnel and responding to customer orders and inquiries.
• Responsible for maintaining alphabetical and numerical filing systems and filing invoices in a timely manner.
• Experience working with confidential information.
• Responsible for preparing outgoing mail.
• Maintains excel employee timesheet daily.
• Responsible for assigned clerical functions and data entry.
• Dispatching/taking work orders.
• Demonstrates exceptional customer service and communication skills.
• Aids as needed within the scope of position responsibilities.
• Works daily with Outlook, Quick Books and Excel.
• Completes other duties and special projects as assigned. Office manager/Receptionist
Chico solar works - Chico, CA
February 2021 to May 2021
• First point of contact for a range of staff, clientele, and outside stakeholders.
• In charge of developing and distributing customer warranties.
• Filed company invoices and maintained alphabetical and numerical filing systems.
• Answered a 3-line phone, forwarding calls to the appropriate personnel, provided solutions for customer inquiries.
• Entered all new customer’s information into company data base.
• Data entry tasks.
Receptionist
Myers and Sons Construction - Sacramento, CA
June 2020 to September 2020
• First point of contact for a range of staff and outside stakeholders.
• Answered a 3-line phone and screened phone calls to the appropriate department/staff.
• Took inventory and ordered office supplies on a weekly basis.
• Provided preliminary information to customers via email.
• Maintained databases and filing systems.
• Processed and directed mail and incoming packages and deliveries.
• Processed and logged checks.
• Booked travel arrangements for staff members.
• Scheduled reservations and appointments.
Dispatcher/Administrative Assistant
Teichert Aggregates - Sacramento, CA
January 2020 to June 2020
• Reason logically and creatively and utilize a variety of analytical techniques to resolve problems.
• Strong customer service and interpersonal skills.
• Experience working with confidential/sensitive information.
• Ability to work independently and cooperatively with others as part of a team.
• Well-developed organizational and time management skills.
• Experience working with Microsoft office applications such as Outlook, Teams, Word, Excel. Sales Associate/Cashier/Customer Service
Windsor - Sacramento, CA
May 2019 to January 2020
• Strong customer service and interpersonal skills.
• Ability to work independently and cooperatively with others as part of a team.
• Cash Register experience
• Kept store tidy by completing daily cleaning assignments.
• Generated inventory reports.
• Put in charge of multiple merchandise resets.
Assistant/Receptionist
Red Salon/Maribou Salon - Sacramento, CA
February 2018 to April 2019
• Responsible for setting appointments and making confirmation calls 24 hours prior to set appointments.
• Answered a 3 line phone.
• Rung clients up for services and products.
• Inspected equipment and work stations to comply with established standards and regulations.
• Listened to customer feedback and responded to maintain or improve processes.
• Created work schedules to provide quality service to customers as well as maintain employee satisfaction.
• Earned reputation for good attendance and hard work.
• Recognized by management for providing exceptional customer service. Sales Associate/Cashier
Sally Beauty - Sacramento, CA
January 2017 to February 2018
• Arranged new merchandise and appealing displays to encourage customer sales and move overstock items.
• Assisted with purchases, locating items and signing up for rewards programs.
• Prepared daily cash register drawers
• Conducted customer service calls
• Stocked merchandise on a weekly basis
• Established and maintained relationships with customers. Education
License in Cosmetology
Federico Beauty Institute - Sacramento, CA
January 2016 to January 2017
High school diploma
Sava Elk Grove - Sacramento, CA
September 2011 to May 2015
Skills
• Customer Service (6 years)
• Reception (3 years)
• MS Excel (5 years)
• MS Outlook (2 years)
• Administrative Experience (2 years)
• Sales (5 years)
• Clerical Experience (5 years)
• QuickBooks (1 year)
• Payroll
• Office Administration (5 years)
• Hair Styling (7 years)
• Makeup Application
• Personal Assistant Experience
• Computer Skills (8 years)
• Typing (8 years)
• Retail Sales
• Data collection
• Mobile applications
• Desktop administration
• Microsoft Excel
• Multi-line phone systems
• Multi-line phone systems (2 years)
• Windows
• Software troubleshooting
• Sales support
• Documentation review
• Customer support
• Underwriting
• Multi-line phone systems (4 years)
• QuickBooks (1 year)
• Bookkeeping
• Computer Networking
• Application Development
• Operating Systems
• Databases
• Data entry
• Microsoft Word
• Microsoft Powerpoint
• Microsoft Office
• Multi-line phone systems (3 years)
Assessments
Customer service — Proficient
February 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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