Data Analyst Call Center

Passionate and detail-oriented Data Analyst with a proven

proficiency in data analysis techniques, poised to drive informed decision-making. Committed to extracting actionable insights from complex datasets, fostering organizational excellence. JELEENA JACOB

Data Analyst

Master of Science in Computer Science in Data Analytics Rajagiri College of Social Sciences (Autonomous), Kochi, Kerala, India

2021-2023

Bachelor of Computer Application with Data Analytics Kristu Jayanti College (Autonomous), Bangalore, Karnataka, India

2018-2021

EDUCATION

ACADEMIC PROJECTS

Contact Information:

Email: **********@*****.***

Phone: +91-990******* / 748-***-****

LinkedIn:https://www.linkedin.com/in/jeleenajacob7515 011b599

Address: Bangalore, Karnataka, India – 560043

Data Analysis: Python, R

Data Visualization: Tableau, Power BI

Database Management: SQL, MongoDB

Machine Learning and Data Mining: Weka, Orange

Additional Programming Languages: Java, PHP, VB.NET TECHNICAL SKILLS

SOFT SKILLS

Problem Solving

Attention to Detail

Communication

Interpersonal Skills

Teamwork and Collaboration

MedCare:

Utilized R to analyze medical data and implement

essential data analysis techniques. Created a predictive model using machine learning algorithms to anticipate medical costs, enhancing financial planning and

healthcare choices.

RetentionRadar:

Used Python to construct a predictive model for

employee attrition. Carried out thorough data

preprocessing, including cleaning, transforming, and visualizing. Employed machine learning models to

identify the most accurate one for forecasting

employee retention.

SkyHigh:

Analyzed the influence of the COVID-19 pandemic on airports and its subsequent impact on airport traffic patterns. Employed Python-based machine learning

models to predict countries experiencing notable shifts in airport traffic in the post-pandemic period. Utilized Geographic Maps and Tableau charts for effective data visualization.

BloodMate:

Developed a Java Swing app for managing patient

blood requirements, donor info, and hospital details— employed SQL for efficient data management and

donor matching, streamlining blood donation

processes.

INTERNSHIP

Conducted in-depth trend analysis on call center data, unearthing valuable insights and patterns.

Tracked former call center agents to identify employee retention issues, contributing to enhanced strategies. Predicted language preferences using caller data,

resulting in improved customer satisfaction.

Data Analyst Intern

Expert Callers Pvt Ltd, Bangalore

Nov 2022-Mar 2023

Assessed and enhanced agent performance across

dispositions.

Evaluated client satisfaction through sentiment

analysis of agent-client interactions.

Employed time series analysis for forecasting

future call volume.

Utilized clustering methods to group incoming calls based on characteristics.

Identified and addressed abnormal patterns

through anomaly detection.

CERTIFICATIONS

Data Visualization with Power BI

Data Visualization using Tableau

Analyze Box Office Data with Plotly and Python

Building Custom Regional Reports with Google

Analytics

Custom Attribution Modelling with Google Analytics MongoDB Basics M001

Learn Data Science in R

Cybersecurity Essentials

Introduction to Cybersecurity

Introduction to IoT

Online workshop on Data Visualization using

Tableau

Great Learning Academy

Great Learning

Coursera

Coursera

Coursera

MongoDB University

Kristu Jayanti College(Autonomous)

Cisco Networking Academy

Cisco Networking Academy

Cisco Networking Academy

Kristu Jayanti College(Autonomous)

ACTIVE PARTICIPATIONS

Participated in the MPOWER program conducted by

the Computer Science Department, Rajagiri College

of Social Sciences in 2022

Actively participated in the event Galaxia conducted by the Computer Science Department, Kristu Jayanti College in 2020

Actively participated in the event Kalajyoti

conducted by Kristu Jayanti College in 2018

Actively participated in the Workshop on Web

Designing conducted by Kristu Jayanti College

ACMW Student Chapter 2018

Actively participated in the Online Workshop on

Data Visualization using Tableau conducted by Kristu Jayanti College in 2020

Actively participated in the webinar on Big Data

Analytics conducted by Star Certifications

CarePredict:

Used Weka and Orange to build a classification and prediction model for hospital admissions. Differentiates between inpatients and outpatients, optimizing resource allocation and patient care strategies.

MedCo:

Built a medical records system using VB.NET for the front end and SQL for the back end. Stores doctor, patient, and prescription details, supporting record insertion, deletion, and updates for efficient medical record tracking. C SAFE:

Designed a user-friendly VB.NET application for reporting child labor instances. Enables citizens to file cases and collaborate with officials, effectively addressing child labor concerns.

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