STEPHEN DAVIS

**** *. **** **. **** *

Phoenix, AZ 85014

623-***-****

OBJECTIVE

Conscientious and responsible individual seeking challenging position which promotes professional growth as either a Parts Service Representative or Parts Delivery Driver.

EXPERIENCE

Over 35 years’ experience in the automotive, forklift and diesel trucking industries. Was instrumental in increasing sales volume by 71% within my first three years of employment at Performance Turbochargers.

Parts Service Representative, Performance Turbochargers

2011-2017

Demonstrated ability to communicate effectively with customers in person, over the telephone and via emails. Highly skilled in researching and resolving customers complaints and issues, ensuring customer satisfaction and repeat business. Well versed in sales promotion with special emphasis on delivery of quality customer service. Prepare and present customers with verbal and written quotations and estimates of standard and complex or non-stocking merchandise.

Counselor, Gibson House for Men

2006-2008

Intake assessment. Documenting client progress. Conduct various in-depth group counseling sessions with up to 51 clients. Assist clients in repairing legal and medical issues. Conduct group therapy sessions for clients in after care. Develop relapse prevention strategies for clients and follow up to monitor effectiveness. Prepare exit planning strategy options with clients.

Parts Service Representative, Diversified Truck Center

2004-2006

Demonstrated ability to communicate effectively with customers in person, over the telephone and via emails. Highly skilled in researching and resolving customers complaints and issues, to ensure customer satisfaction and repeat business. Well versed in sales promotions with special emphasis on delivery of quality customer services. Able to engage customers in conversation to determine specific needs and provide corresponding suggestions. Able to provide customers with verbal and written quotations and estimates of standard and complex or non-stocking merchandise. Process warranty claims. Developed customer service survey by calling customers to follow up on their recent purchase and addressing any concerns they may have had. Relaying information to the proper department.

EDUCATION

Fontana High School

Diploma

San Bernardino Valley College

Marketing and Social Sciences

SKILLS

Proficient with numerous transportation specific industry parts and purchasing systems.

Computer systems, including Holset inventory and ordering systems, Caterpillar parts and ordering systems, Detroit parts catalog systems, Garrett parts and parts ordering systems, Excellent Customer Service skills. Works well with others.

ACTIVITIES

I enjoy going to church, playing guitar, working outside doing yard work, reading, and watching movies.

References upon request.

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