Customer Service Representative
Resume:
Meredith Werba
Orlando, FL *****
*********@*****.***
Summary
Goal-oriented Inventory Control Specialist with proven background as gifted problem-solver with good critical thinking and organizational abilities. Deep dedication to collaboratively solving issues and achieving deadlines in high-volume settings.
Skills
RF Scanner Usage
Safety Procedures
Stockroom Maintenance
Product Signage and Labeling
Teamwork and Collaboration
Recordkeeping and Documentation
Attention to Detail
Stocking and Replenishing
Inventory Management and Planning
Product Sales and Promotion
Decision Making
Merchandising and Display
Motivated Team Player
Order Fulfillment
Customer Service
Experience
February 2023 - Current
Publix - Orlando, FL
Customer Service Representative
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Upheld quality control policies and procedures to increase customer satisfaction.
February 2012 - February 2023
Bed Bath & Beyond - Orlando, FL
Assistant Store Manager
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Supervised cashiers in processing credit, debit and cash payments to streamline sales
Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Delegated work to staff, setting priorities and goals.
Implemented campaigns and promotions to help with developing goods and services.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Prepared staff work schedules and assigned team members to specific duties.
Oversaw aspects of maintenance, inventory and daily activity management.
June 1996 - February 2012
Bed Bath & Beyond - Orlando, FL
Inventory Control Specialist
Managed inventory by performing physical counts, identifying variances and reconciling records.
Performed cycle counts on daily basis to immediately spot errors and apply remedies.
Researched inventory-related discrepancies and made appropriate adjustments in system.
Investigated and resolved variances with inventory records.
Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Entered information into system to update status reports.
Pulled damaged and recalled products for return or disposal.
Reviewed shipping and received documents for accuracy.
Education
December 1994
Florida State University Tallahassee, FL
Bachelor of Science Marketing /Merchandising
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