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Customer Service Help Desk

Rochester, NY
September 30, 2023

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Janie (Wilma) Hill


Work at home position. Customer service or Tech Support.

Professional experience

• Sutherland Group

Supported and sold DSL, Fiber connections, Sales and ordering of Iphones and corresponding issues.

• Frontier Communications

• Help Desk Technician. National Technical Support Desk for Frontier Communications. Similar to previous position, the difference is we also configured Business Class DSL and Wireless Networking. The job also includes up selling customers to other services.

• The Sutherland Group

• Help Desk Technician. National Technical Support desk for the Citizens Utilities Internet Service. Responsible for Internet support, on WIN3.1, WIN95, WIN98, WIN NT and MAC operating systems.

• University of Rochester, Cancer Research Department

• Primary position, Telephone Interviewer/Counselor. Also helped to define questionnaire structure for active and proactive calls to research subjects. Worked with new counselors to implement new skills learned. Contacts are Dr. Ossip-Klein, and Dr. McIntosh.

• Rochester Institute of Technology

• Instructor of programs called Introtech I and Introtech II. The two courses set the foundation for entering the Computer Service Program.

• Included were fundamentals of computer operations, basic electricity, physics and microcomputer trouble shooting principles.

• Self-employed positions

• Have done independent residential and commercial cleaning business for 19 years. I have been involved with childcare with my own grandchildren as well as a fill in childcare provider for others. Recently a mother at her wit’s end enlisted my assistance in taking care of her 9-year-old daughter. I took care of the young girl (Brittany) for a period of 3 months in my home. It was a temporary arrangement, and the child is now with her mother.

• Cramers Dress Shop

• Worked in a Sales position with base and commission.

• Lechmeres

• Sales, worked in Fine Jewelry Dept, TV, VCRs and Stereo Depts.


1998 Manpower Help Desk/Client Support Administrator program

1986-1987 Monroe Community College Majored in Computer

Technology Completed one year.

1984-1986 Rochester Institute of Technology Computer Service

Technology, Received Diploma.

Summary of qualifications

• Qualities and values I bring to any work environment are dependability, honesty, flexibility, cooperation and a strong work ethic.

Awards received

Received Customer Service Certification from The Sutherland Groups Quality Assurance Team. Have received a number of letters of recommendation from customers, through Sutherlands Support mail and the same with Citizens Communications. Support mail.

39 Drexel Rochester, NY 14606

Phone 585-***-****


References on request

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