Warren, United States *****

814-***-****

adz2le@r.postjobfree.com

EDUCATION AND

TRAINING

Some College (No Degree)

Human Resources Management

Indiana University of Pennsylvania,

Indiana, PA

May 1983

High School Diploma

Warren Area High School, Warren,

PA

June 1980

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Strong belief in self improvement by means of books, classes or counseling. SKILLS

EXPERIENCE

CLERK TYPIST 2

Commonwealth of Pennsylvania - Bureau of Forestry Warren, PA November 2002 - December 2021

MICHELLE HOOVER

• Administrative tasks

• Customer satisfaction

• Database management

• Peer relationships

• Handling payments

• Verbal and written

communication

• Driver communications

• Spreadsheet development

• Report preparation

• Data entry experience

• Strong listening talents

• Precise

• Data entry

• Delivered high-quality customer service through deep commitment to knowledge and performance.

• Communicated with customers and employees to answer questions or explain information.

• Performed data entry and recordkeeping tasks to track company correspondence and updates.

• Answered multi-line telephone system and routed calls to appropriate personnel.

• Followed confidentiality rules to preserve data quality and reduce potential information compromise.

• Coordinated company records and resources to assist team members with special projects.

• Kept accurate attendance and leave records for employees.

• Recorded accurate payroll for District employees to include all overtime and absences for the payroll period and entered into the Commonwealth SAP system.

• Created and submitted yearly, quarterly and monthly reports in a timely manner.

• Kept accurate vehicle fleet records to include mileage, fuel usage, oil changes, maintenance and inspection schedules for the District vehicles. MH

WAITRESS

Hillside Restaurant and Lounge Sheffield, PA August 2017 - March 2022 SECRETARY

Warren County Early Intervention Warren, PA October 2001 - November 2002

• Created work schedules for "fire season" March through May to coordinate 3 necessary positions to be filled by District employees during this time.

• Worked the fire dispatch desk during the fire season or any time during the year when dispatcher was needed. This required communicating with the Fire Forester over the radio while also communicating with the recon airplane and coordinating actions between on-ground and in-air personnel.

• Submitting fire bills for each fire in the District.

• Greeted customers, answered questions and recommended specials to increase profits.

• Maintained accuracy while handling payments, giving change and printing receipts for customers.

• Communicated with kitchen staff to stay updated on item availability and customer wait times.

• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

• Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.

• Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

• Prepared salads, appetizers and garnishes to assist kitchen staff.

• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

• Trained new employees to perform duties.

• Stocked service areas with supplies during slow periods.

• Took reservations and to-go orders to streamline process for both customer and restaurant.

• Responded to ad hoc cleaning duties at end of shift.

• Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.

• Coordinated communications, taking calls, responding to emails and interfacing with clients.

• Sent and distributed mail and parcels.

• Scheduled meetings and sent invitations specifying time and location.

• Processed documents and materials for dissemination to appropriate parties.

• Managed staff calendars and coordinated travel, meeting and hotel accommodations.

• Composed and distributed reports, routine correspondence and meeting notes with job-related software.

• Responded to customer issues to provide immediate resolution and PURCHASING AGENT

United Refining Co. Warren, PA March 1995 - October 2001 OPTICAL SALES ASSOCIATE

Eye Care Warren, PA August 1994 - March 1995

PURCHASING AGENT

Arizona Heart Institute Phoenix, AZ May 1994 - July 1994 improve retention.

• Created spreadsheets in Microsoft Excel for record-keeping and reporting.

• Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.

• Coordinated catering services for various functions, including sales trainings and department meetings.

• Prepared purchase orders and sent to distributors and suppliers.

• Contacted vendors to determine order status and communicate discrepancies with shipments.

• Sourced new vendors for purchasing needs.

• Managed monthly purchase order shipments by deadline and cancellation dates.

• Attended events, shows and exhibitions to network with vendors and view new products.

• Reconciled accounts with purchase receipts and consulted yearly budget to stay within spending limits.

• Built competitive bidding environment with broad range of suppliers.

• Calculated insurance co-pays based on eligibility, prepared work orders for optical lab and verified, dispensed and adjusted eyeglasses.

• Applied knowledge of frames, lens designs and materials to assist patients in selection of eyewear.

• Followed-up on patient progress of adapting to dispensed eyewear and performed adjustments and repairs.

• Measured pupillary distances, segment heights, lens base curves and frame size for eyeglasses fabrication.

• Maintained inventory and optical retail area to provide safe, clean, organized and inviting environment for patients and practice.

• Processed eyeglasses orders and monitored status to verify and notify patients for dispensing.

• Greeted customers to determine wants or needs.

• Watched for and recognized security risks and thefts to prevent or handle situations.

• Prepared purchase orders and sent to distributors and suppliers.

• Contacted vendors to determine order status and communicate discrepancies with shipments.

• Sourced new vendors for purchasing needs.

• Considered optimum order quantities and stocking levels when ordering inventory.

• Required timely deliveries on all orders.

BILL COLLECTOR

Dillards Department Store Phoenix, AZ February 1990 - May 1994 PERSONAL

• Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.

• Processed payments over phone and set up recurring drafts.

• Met demands of busy collections group by performing high volume of daily calls.

• Monitored the Auto-dial computer system and supervised 10 collectors working on this "new technology".

• Skip-traced with professional sites and search engines to find contact information for borrowers.

• Prioritized accounts based on total amount owed and credit bureau reports.

• Assisted borrowers to qualify for rehabilitation or consolidation of debts or loans.

• Answered customer questions regarding account discrepancies or problems.

• Performed administrative functions for assigned accounts, recorded address changes and purged records.

• I Took an early retirement from the Commonwealth of Pennsylvania - Bureau of Forestry to care for my disabled husband. He is now currently being cared for by professionals at the Rouse Home in Youngsville. I am now excited to start the next phase of my life and relocate to Erie to be closer to my son, daughter-in-law and grandson and to start a new career. I plan on working for, at least, another ten (10) years if not longer. I am considering taking classes on-line to complete my Bachelors Degree in Mathematics.

• I have three adult children and four grandchildren ranging in ages three to sixteen. They are disbursed around Pennsylvania with one in Pittsburgh, two in Warren and one here, in Erie.

• I enjoy golfing, bowling, reading and walking my dog, Bailey, along with spending time with my family (especially the grandkids). I also enjoy visiting wineries and brew pubs with friends.

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