Michael T. Woodhouse
Oakhurst, CA *3644
adz2kx@r.postjobfree.com
Professional Experience
*-**** ****** *********, ********, CA
Present Network Technician
Support for internal customers / staff Sierra Tel (multi-site) Backup and storage solutions management utilizing Quest Rapid Recovery technology in VMWare environment Vcenter 8. 3 – Site replication DR with offsite storage of archive drives Proofpoint email security
Quest Mail Archive Manager
Support for Cisco, Dell and FS switches / routers
Check Point FW
PRTG Network / Device Monitoring
FME Data Transformation geospatial extract, transformation and load software Security monitoring and response using Dell Secureworks, ESET Security solutions for server and desktop systems
Elation financial management and payroll software
BMC Trackit Helpdesk ticket resolution software
Cisco Firepower WEB Management
Multi-Factor Authentication management (DUO)
Ivanti software patch management and deployment
Dell / EMC storage solutions management for VM environment Office 2021 / Exchange 2019 Support
Hardware troubleshooting / RMA management
Exacqvision Security Monitoring System / Camera’s
Day-to-day operational support for desktops, servers, network and printers See more IT/IS job experience / training below this section. These were just part time jobs while living in Alaska
2021 City of Craig, Harbor Office, AK
Accounting Clerk
Maintain all financial / accounting functions for the Craig Harbor Office Invoicing and billing
Deposits of Credit Card, Checks and Cash payments
Harbor slip assignments
On-call as needed to monitor VHF coast guard channel 16 for Harbor related matters Coordinate permanent and transient slip allocation Responds to customer inquiries in person, phone and Email 2021 Peace Health Medical Clinic, Craig, AK
Patient Access Representative
Manage daily appointment schedules which may include reminder calls and all referrals May transport patients utilizing escort or wheeled transport equipment. Pre-registers/registers patients with accurate patient demographic, financial data Upon registration, address co-pay (including collections of monies), co-insurance, for scheduled appointment/procedure, etc.
COVID VACCINE STATUS
BOTH 1ST AND 2ND DOSES
2nd BOOSTER 2022
Immunization card available
upon request
2007 City of Santa Cruz, CA
2017
Network/Systems Administrator
Maintain all server hardware, network infrastructure and related software for 20+ data centers and 100+ servers
Project management for City technology upgrades or new infrastructure MS Exchange Admin
Maintain DNS, DHCP, GP and Internal/External SSL Certificate generation / renewal Cisco VOIP Implementation and Management
Cisco switches and routers installation / configuration / security Connectivity Inter-site via fiber hauls, cable (ISP) and T1 locations Cisco Meraki networks for remote connectivity utilizing 4G, T1 or other broadband services VMWARE Administration, 70+ virtual servers
EMC Solutions Storage Management
Procures, configures, and installs new servers and network hardware and software Participates in the development of policies and procedures SQL dba for various systems, backups, restores, security and db creation Backup Appliance hardware maintenance, job scheduling and system/file restore Video Surveillance equipment implementation, support and backend storage Power Systems planning and implementation for remote data centers Participates in analysis, design, development, and evaluations regarding the server, clients, and network systems planning to support new applications and technologies Wi-Fi hardware planning, network installation and software configuration Security systems implementation and configuration, card reader door access, mechanical gate systems
Support for Waste Water Treatment Plant, AC / DC circuits, PLC Controllers, IP configuration for remote system control units.
Manage hosted anti-virus / anti-spam Email service Responsible for applying server operating system and application updates and configuration changes and performs systems backups and restores according to IT policies and procedures. Provide high level support for IT Help Desk Staff
Successful communications with upper management, department heads and staff Courteous service to all internal city clients, vendors and local community Assist in maintenance and troubleshooting of all desktop computers and related hardware Support for all City of Santa Cruz departments / locations Managed junior level technicians as needed
2002 Ocean Mist Farms, Castroville, CA
2007
IT Systems Administrator
Provide support for Ocean Mist Farms and affiliated companies including 5 remote locations in California and Arizona.
Project manager for complete new data center design and implementation. Project manager for all technology upgrades, deployments and infrastructure design Responsible for providing customer service to end-users; effectively communicating IT plans to the user community and how it relates to them; and escalating clearly defined problems to management when necessary.
Responsible for all computer systems, networks and software at all locations Research, design, purchase and implement new technologies which increase efficiency and productivity
Support Famous client and server operations
Maintain security for file and email systems
Maintain anti-virus for file and email systems
Provide 24/7 on-call support
2002 Southwall Technologies Inc., Palo Alto, CA
2003 LAN Administrator
Responsible for corporate NT/2000 servers
Provide IT customer service
Exchange 5.5 / 2000
20 corporate servers NT 12000
Administer NT 2000 domain structure
Maintain backups using Veritas BackupExec / HP & Dell autoloaders Migrated ADP, ABRA and Equity Edge finance applications to new Dell PowerEdge server Domestic and international support for company sites TrendMicro anti-virus solution
Webmaster in charge of corporate domain registrations / renewals Help Desk support for 2nd tier user issues
2002 Green Valley Christian School, Watsonville, CA Network / Systems Consultant
Migrated NT4.O domain to W2k w/active directory Reconfigured Win9x & Me clients for domain access Implemented Norton Corporate Edition AV solution
Updated / configured Veritas Backupexec
2000 Specialty Ultravision, Inc., Campbell, CA
2002
IT Manager
Managed US IT operations, reported to IT Director stationed in Canada Managed budget for hardware acquisitions and staffing Managed IT Technician
Administered 8 Servers (US) & 7 (Canada)
Provide 24X7 support
Managed ISP contracts and services
Client desktop software, hardware and business application support (75+ user base) Implemented / Administered Exchange 5.5
Responsible for disaster recovery for Exchange and NT servers DNS, WINS, DHCP
Check Point FirewallNPN 4.1
Set standards for desktop equipment / software
Administration of Corp. WEB site
Purchasing and budget tracking for computer equipment Served as member of Corp Activities Committee
1997 Condor Systems, Inc., San Jose, CA
2000
IT Help desk Supervisor / IT Enterprise Systems Administrator Supervised help desk staff as direct reports
Managed help desk operations and IT customer service Managed IT budget for hardware acquisitions and staffing Provided group or individual training to end-users Evaluated educational requirements / training for help desk staff
Responsible for disaster recovery for Exchange and NT servers Client desktop software, hardware and business application support (Cincom)(400+ user base) NT Systems, Exchange, RAS, SMS / SQL, WEB Admin Faxination / Communications Server Admin.
Hardware acquisition / distribution manager
IT vendor / contractor management
Cincom business Database desktop application support (ODBC, SQL & Oracle connectivity) Support of PBX and Voicemail system
Served as member of Corp Activities Committee
1996 Hewlett Packard (Contractor), Santa Clara, CA 1997 Network Administrator
Client desktop support to the users of HP (1000 user base) NT Systems Administration
Support included: WINNT 4.0, 3.51, Win95 & Win3.1 platforms Exchange 5.0 rollout to CLS organization
NT, Netware and NFS network support
Desktop applications: cc: mail, Lotus Notes, Reflections, Telnet and internal HP business packages.
Migrated users from NFS to NT network
Provide client support as liaisons to HP IT groups 1993 Borland International, Scotts Valley, CA
1996 Software Engineer
Technical support engineer on dBase for Windows database application Database Application development in dBase for Windows NT systems support
Microsoft Beta-Site-Tester for Win95, NT4.0
Support of hardware, networking and phone systems for Tech Support Division Liaison between Tech Support Division and Information Systems Organization Technical Writing and quality assurance
CompuServe on-line support
DBA
Served as member of Corp Activities Committee
1992 ETR Associates, Scotts Valley, CA
1993 Network Systems Administrator
Support users and hardware structure of Netware 3.11 250 User network Maintain computer systems and user requests
Planning and support of network upgrades
Support of Macintosh network and systems
Purchasing and budget tracking for computer equipment 1991 H.T. Electronics, Sunnyvale, CA
1992 Manager, Service Department
Managed day to day operation of service department Managed 2 technicians as direct reports
Hands-on repair of customer computers
RMA processing
1990 Custom Clone Designs, Santa Cruz, CA
Owner / Manager
Computer sales / service
Generated $120K in first year with no upfront working capital from a spare room in my apartment Installation of Novell networks / servers
Custom configurations of SoftRix medical / dental accounting software Purchasing and budget tracking for computer equipment Computer Training: VMWare Virtual Environment
Cisco Unified Messaging (Unity)
Cisco VOIP (Call Manager)
Cisco PIX firewall
EMC Storage Solutions
Apple Computer, Apple Repair Training Course
Microsoft Server NT-2010
Microsoft Exchange 5.5-2010 / NT Server Core Technologies Microsoft Exchange Advanced Trouble Shooting
Microsoft Exchange Multi-Site / Internet / Cloud Storage Microsoft Proxy 2.0
Check Point Software, Firewalll
Computer Software: Microsoft Office Professional 95- 2016 Microsoft Exchange Server 5.0-2010
Microsoft NT Server, 2000-2012 Advanced, Standard Server Microsoft SQL Server, Messaging Server and Collaboration server NT 4.0-W10 Desktop OS
Famous, Cincom, Cognos, Crystall Reports
Novell Netware 2 — 3.12
Symantec Enterprise Anti-Virus Solution
ADP Payroll client / server administration
Visio 2003-2016,
Symantec BackupExec 1 1 d, Symantec Backupexec System Recovery 7.0
Remedy Client Help Desk Software
Track-lt Helpdesk & Asset control
Computer Hardware:
Other / Hobbies:
EMC Storage Solutions
Cisco switches/routers
Compaq/HP Proliant Servers
WI-FI remote access points, Cisco,
Linksys, Netgear, Ubiquity
Dell Power Edge Servers
Dell, Compaq, HP, Gateway and clone workstations
Dell, Toshiba and Compaq Laptops
HP JetDirect, Laser Printers, Inkjet
Complete knowledge of system architectures, new builds / troubleshooting
Netgear Switches and Hubs
Digi Port Remote access product line
Brooktrout Remote Access solutions
Enjoy fishing, camping, boating. I have excellent customer service Skills and am a team player