Entry Level End User

Alhassan Aldoori

832-***-**** adz2i2@r.postjobfree.com

OBJECTIVE:

Recent graduate with a CCNA (Cisco Certified Network Associate) certification seeking entry-level IT opportunities. Strong understanding of network infrastructure, routing and switching, and troubleshooting. Proficient in Cisco technologies and tools. Proven ability to work well in a team environment and eager to continue learning and developing technical skills.

Summary of Qualifications:

Education

• BACHELOR’S IN COMPUTER SCINCE – TECHNOLOGY UNIVERSITY – DES 2008

Certification

CERTIFICATIONS: Certified CCNA Routing and Switching – 2020.

OPERATING SYSTEMS: Windows 10, 11, macOS.

VIRTUALIZATION TECHNOLOGY: VMware.Ticketing Systems: ServiceNow, Ivanti.

SERVERS: Basic SQL, Intermediate Microsoft Endpoint Configuration Manager.

NETWORKING DEVICES: Cisco Multi-layer Switches and Ruckus Cloud Apps.

Remote Desktop Tools: TeamViewer, GoToAssist.

PROFESSIONAL EXPERIENCE

Andy Frain Services Jun 2016 – present

Network/Desktop Tech

Facility and Network Operations

On call 24/7 for any issues that arise; provide action plan to resolve any identified issues

VLAN assignments, Layer 2 troubleshooting, Wireless deployment, and support.

Installation and operation of the badging system, manage building access

Ensuring safe operations for all external vendors who are operating in the arena

Maintenance lead – ongoing configuration and support of office networking, workstations, and equipment

Deploying monthly Software Updates (Patches) to all workstations using Microsoft Endpoint Configuration Manager.

Monitoring to conduct routine network maintenance to ensure optimal performance and reliability.

Implemented a streamlined ticketing system, reducing response times by 20%.

Deploying applications and Packages to end-user machines. Troubleshooting if the package fails.

Provided technical support to end-users, troubleshooting hardware and software issues.

L2 Switch configuration.

CAT5/6/Fiber termination and deployment.

Created user guides and conducted training sessions to improve end-user knowledge.

Installed, configured, and maintained desktops, laptops, and printers.

Repairs and troubleshooting for Local Area Network (LAN) connectivity problems

Installed and configured various peripherals: scanners, modems, hubs, and switches.

Troubleshooting network issues related to end-user and network connectivity

Handled remote surveillance, monitoring, installation, and repair.

Utilized remote networking (LAN\WAN, Wireless, VPN access, and VOIP)

C&J Energy Services Houston, Texas

Network Operation Center/Helpdesk Tech Jan 2014 –May 2016

Network performance and security monitoring using SolarWinds.

Collaborated with the IT team to manage network connectivity and resolve connectivity issues.

Shadowed senior network Engineers to improve my technical skills and knowledge.

Conducted regular system updates and ensured data security measures were in place.

Support customers using a Service Now ticketing system.

Preparing monthly patches compliance and sending them to management.

Preparing reports for application compliance and sending them to management.

Tracking SCCM client compliance and working non-compliance machines.

Solid knowledge of the Change management process.

Basic knowledge to install Cisco switches 2800, 2900,3800,3900,4300, 4400.

Support and install Cisco access and stack switches 3750 and 3650.

Configure port security on access switches.

Racking and installing network and server hardware.

Handle complex issues requiring individual judgment and latitude for independent action to solve problems.

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