LAURA GONZALEZ

** **** **. ***. **** London On. N6A 5H3 · 226-***-****

adz2f2@r.postjobfree.com

I am highly adaptable and enjoy learning new skills. I have excellent time management skills and organization skills.

SKILLS

• Time managment

• Organized

• Problem Solving

• Attention to detail

• Multi- tasking

• Strong work ethic

EXPERIENCE

2019– PRESENT

TEAM LEAD, THE ORIGINAL CAKERIE

• Input data; Corresponding to daily production statistics.

• Time management skills; Coordinate personnel tasks while troubleshooting mechanical issues

• Oversee quality standards of product and conduct

• Effectively work with coworkers and superiors to meet metrics 2014 – 2018

CUSTOMER SERVICE REPRESENTATIVE, BILL GOSLING

• Gather information from customers and immediately input into computer system

• Work effectively within time constraints for emergency roadside assistance

• Complete online orders for customers; pick up service for American Veterans Donations, and Finance options for Citi group customers

• Worked in conjunction with London Hydro to oversee delinquent accounts 2013 – 2014

CUSTOMER SERVICE REPRESENTATIVE, BRADFORD EXCHANGE

• Input customer orders and payment for purchases

• Upsold items to meet sales metrics

• Communicated with customers via email and phone to update them on orders EDUCATION

2010

BACHLOR OF ARTS, UNIVERSITY OF WESTERN ONTARIO

Major Political Science

2

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